Bilingual Appointment Setter

Job Post: Medical Sales Representative (Spanish-English Bilingual)

Job Code: [SL-VD 2]

Position Type: Full-Time (40 hours per week)

Work Hours: 9:00 AM – 5:00 PM CDT

Work Days: Monday – Friday

Salary: Starting at $7 per hour (depending on experience)

About Our Client

Our client is a growing U.S.-based dental group committed to delivering high-quality dental care with a patient-centered approach. The team is passionate about building trust with patients, providing excellent customer service, and helping more people access the dental care they need. With a strong emphasis on communication, efficiency, and professionalism, they leverage technology and teamwork to provide a seamless patient experience.

About the Role

They are looking for an experienced and bilingual Medical Sales Representative (Spanish-English) to join their remote team. This position is ideal for a motivated self-starter with a proven background in sales, cold calling, and appointment setting. The role requires excellent communication skills, attention to detail, and a genuine passion for helping patients get the care they need.

Note: Experience as a Dental Virtual Assistant (VA) is a strong plus.

Key Responsibilities:

• Make outbound sales and cold calls to engage leads and convert them into booked appointments
• Respond to patient inquiries via phone, email, chat, and text professionally and empathetically
• Manage appointment calendars, reschedule appointments, and handle inbound calls
• Organize and prioritize email and text communications, including newsletter delivery
• Maintain an accurate pipeline using CRM tools and track progress against KPIs
• Understand and communicate the benefits of dental services and overcome objections
• Support lead qualification, follow-up, and marketing campaign tracking

Requirements:
Required Skills & Qualifications:

Communication & Interpersonal Skills

• Bilingual: Fluent in both Spanish and English
• Excellent verbal communication and active listening skills
• Strong customer service mindset with a calm, patient, and empathetic approach
• Persuasive and confident in converting leads into appointments
• Clear and professional written communication via email and text

Technical & Organizational Skills

• CRM proficiency and experience using VoIP phone systems
• Familiarity with dental scheduling software (Open Dental, Dentrix, Eaglesoft preferred)
• Strong organizational skills and ability to manage multiple tasks
• Basic understanding of dental terminology and insurance (a plus)
• Knowledge of HIPAA compliance and secure patient data handling

Sales & Marketing Skills

• Skilled in lead qualification, nurturing, and follow-up
• Comfortable aligning messaging with marketing campaigns
• Able to track and record lead sources accurately for reporting

Basic requirements

• Must be highly proficient in both spoken and written English and Spanish, as this role requires clear Spanish–English bilingual communication.
• Must have relevant work experience
• Be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding [mandatory]
• Must be available for video meetings with your camera on (when needed)

Technical requirements

• Device: Reliable laptop or desktop computer.
• Internet: High-speed connection (minimum 10 Mbps).
• Audio: Noise-canceling headset.
• Video: Webcam for virtual meetings.
• Workspace: Quiet, professional environment

Benefits:
• Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.
• Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
• HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
• Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
• Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.
• Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.
• Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
• Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.

These are optional resources and client-approved allowances available to you as an independent contractor. Any resources, training, or allowances listed are optional contractor perks and not employee benefits.