BI Customer Success

At Coface, we make trade happen everyday.

Our 5,200 experts representing 80+ nationalities in 58 countries are united by a shared purpose: helping companies navigate through uncertainty by empowering them to make the right decisions and trade smarter in a complex world.

With nearly 80 years of global experience, we offer companies a full range of solutions: Trade Credit Insurance, Business Information, Debt Collection, Single Risk insurance, Surety Bonds, Factoring — all driven by a unique data patrimony, cutting-edge technology, innovation and a deep understanding of the global economy.

Joining Coface means being part of a close-knit international organization, where your ideas matter.  We foster a culture of learning, collaboration and inclusion where you are given responsibilities and can see the impact of your actions.

Shape the future of trade with us. Join our Happeners!

 

We are seeking a proactive and detail-oriented professional to enhance customer experience by optimizing operational processes and driving efficiency across regions. 

Key Responsibilities:

• Manage and optimize operational processes that support customer interactions, ensuring efficiency and high-quality service.
• Support regional teams to:• Execute an optimized onboarding and implementation process (setup and integration).
• Understand products/services and use them effectively.
• Streamline workflows related to customer support, billing, renewals, and escalations.
• Coordinate with internal teams (Sales, Support, Finance) to resolve issues promptly.

• Provide insights to improve processes and overall customer experience.
• Identify bottlenecks in customer-facing operations and propose solutions.
• Suggest and implement process enhancements to drive continuous improvement.

 

• Operational Excellence: Proven ability to manage and optimize processes for efficiency and quality.
• Customer Focus: Strong empathy, problem-solving skills, and clear communication to ensure exceptional customer experience.
• Technical Knowledge: Familiarity with ticketing tools and basic data analysis.
• Cross-Functional Collaboration: Ability to work effectively with Sales, Support, Product, and other teams.
• Proficiency in Excel for reporting and analysis.
• Knowledge of database tools such as MS Access and Power BI.
• Project Management Skills: Experience managing enterprise client onboarding, coordinating multiple functional areas, and liaising directly with customers to ensure a smooth and efficient process.
• Fluency in English

 

 

• Flexible working model after the first month of working from the office will be hybrid
• Great place to work: central and modern office 
• Opportunities to learn: budget every year for training, languages platform, e-learning platform, dedicated development program
• Career opportunities: Opportunity to build your career (both locally and internationally) in a large global company, one of the world leaders in its field
• Health care