Bereavement & Volunteer Coordinator

Reports To: Director of Clinical Services

About Luminary Hospice:

At Luminary Hospice, we are a mission-driven organization that empowers our team members to shape our culture in order to allow them to provide the highest quality support to patients and families throughout their entire end-of-life journey.

Our mission is to deliver personalized care that radiates compassion and preserves dignity for all that we are honored to serve on their end-of-life journey. We are centered on caring for the whole person – with expert medical care, pain management as well as emotional and spiritual support along with resources, information, and emotional support for families and caregivers.

About the role:

The Bereavement & Volunteer Coordinator is a hybrid role responsible for two essential pillars of the Luminary Hospice care model: delivering compassionate bereavement support to families and caregivers for up to 13 months following a patient’s passing, and planning, coordinating, and managing all volunteer program activities across the organization. This role serves as a vital bridge between the clinical team, grieving families, and the community volunteers who extend our mission.

Job Responsibilities:

Bereavement:

• Coordinate the assessment and delivery of grief counseling needs and services (one-to-one, groups, and ongoing follow-up) to ensure timely and appropriate services are provided to families and caregivers.

• Plan for Bereavement Program development, expansion, and refinement through annual evaluation of services.

• Provide bereavement support to hospice personnel coping with work-related grief through one-to-one counseling, supervision of interns providing one-to-one counseling, and referral to community resources.

• Provide bereavement information and referral services to callers from the community; expand and maintain community resource list as needed.

• Assist as needed in evaluating and planning services to meet hospice personnel support needs (e.g., yearly retreats and weekly support groups).

Volunteer Program:

• Develop and maintain volunteer training and orientation programs.

• Recruit, educate, and select volunteers through a minimum of three (3) recruitment sessions per year.

• Establish a need for volunteer services with the patient, family/caregiver, and the entire hospice team.

• Supervise and evaluate volunteers in a timely and appropriate manner; maintain current personnel files and monthly statistics.

• Re-evaluate the volunteer program as necessary and coordinate support/education meetings.

• Provide information to individuals and community groups about hospice volunteer services.

• Participate as needed in budget preparation for program development.

Job Qualifications:

• Bachelor’s degree required; advanced or theological degree from an accredited college or university preferred. Master’s degree in Social Work with qualifications in clinical grief counseling, or equivalent experience, is a plus.

• A minimum of two (2) years’ experience in a health care setting; three (3) to five (5) years preferred. Hospice and/or volunteer coordination experience strongly preferred.

• Demonstrated understanding of grief response and experience counseling individuals and/or groups regarding loss.

• Ability to supervise, coordinate, organize, and evaluate volunteer hospice personnel for both patient-facing and organizational needs.

• Knowledge of and commitment to hospice philosophy.

• Ability to work effectively as a team member across clinical, administrative, and community-facing functions.

• Demonstrates strong verbal and written communication and organizational skills.

• If making home visits, must be a licensed driver with a vehicle insured in accordance with state or organizational requirements and maintained in good working order.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to sit or stand. The employee must occasionally lift and/or move up to 50 pounds.

Equal Employment Opportunity:

Luminary Hospice is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We do not discriminate against any applicant or employee based on race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, genetic information, or any other characteristic protected by federal, state, or local laws. We are committed to providing a work environment free from discrimination and harassment, where all individuals are treated with respect and dignity. All employment decisions at Luminary Hospice are based on business needs, job requirements, and individual qualifications.

Compensation and Benefits:

Luminary Hospice offers a competitive compensation package, along with a comprehensive benefits package that includes health, dental, and vision insurance, retirement savings options, and more. Our benefits are designed to support your health, well-being, and long-term financial goals.