BENEFITS SPECIALIST

Job Title: Benefits Sales Support Specialist

About the Role:

• Provide daily support to clients and employees via email and phone

• Coordinate benefits administrative processing: qualifying life events, eligibility questions, ID card requests, coverage confirmations, disability forms

• Handle inquiries related to benefit billing, employee payroll deductions, COBRA, and retirement

• Assist with benefits projects, database maintenance, and Open Enrollment activities

• Support team following supervisor instructions and meet operational metrics and SLAs

Responsibilities:

• Monitor and respond to employee inquiries via Zoom phone queue

• Prepare Open Enrollment workbooks and support OE tasks

• Respond to benefits questions via email, cases, or task systems

• Process life insurance, STD, LTD claims; assist with claims resolution, plan changes, enrollment updates

• Enter benefit enrollments and payroll deductions accurately and timely

• Set up and maintain employee deductions and employer contributions in payroll system; resolve payroll discrepancies

• Process qualifying life events per plan and company policies

• Audit employee benefit deductions; calculate arrears if needed

• Communicate with insurance carriers to resolve questions and issues

• Process manual benefit enrollments, updates, terminations with carriers when needed

• Support clients in benefit administration guidance

• Generate reports from Prism; respond to payroll or audit requests

• Handle system updates, benefit changes, terminations

• Access carrier portals for manual updates, enrollment confirmations, ID card requests

• Understand other benefits areas: Billing, Reconciliation, COBRA, Retirement

• Adhere to KPIs and operational metrics

• Participate in special projects as assigned

• Assist employees with unpaid claims or master plan issues

Skills:

• Intermediate proficiency with Office tools and systems like Client Space and Prism HR

• Strong customer service skills

• Organizational skills, teamwork, frustration tolerance, meticulousness, willingness to learn, flexibility, proactivity

• Advanced English (90% reading, writing, conversational)

Desirable:

Academic Background:

• Professional degree related to Business Administration or related field

Experience:

• 3 to 5 years professional experience

• Suggested 2 years in Benefits Administration

• 2 to 5 years customer service, client-facing roles, or administrative assistance experience

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