Benefits Manager

At Instructure, we believe in the power of people to grow and succeed throughout their lives. Our goal is to amplify that power by creating intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their education and careers.
We do this by giving smart, creative, passionate people opportunities to create awesome. And that's where you come in:

The Benefits Manager will be responsible for the day-to-day administration, communication, and compliance of our global health and welfare programs. Reporting to the Senior Manager, Total Rewards, you will ensure our benefits offerings remain competitive, cost-effective, and deeply valued by our diverse workforce. You will serve as the primary point of contact for benefits vendors and provide expert guidance to employees regarding their total rewards package.

Key Responsibilities

• Program Administration: Oversee the daily operations of global benefits programs, including health insurance, retirement plans, life disability, and wellness initiatives.

• Leave Management: Manage the administration of global leave programs, including FMLA, Workers’ Compensation, Maternity, Paternity, Paid Time Off, Short/Long-Term Disability, and ADA accommodations.

• International Brokerage Management: Act as the primary point of contact for global benefit brokers and local consultants to ensure consistent service delivery across all regions.

• Compliance & Audit: Ensure all programs comply with local, state, and federal regulations. Lead annual filings, audits, and the maintenance of internal policies.

• Global Program Localization: Adapt global total rewards strategies to meet local market customs and cultural expectations while maintaining alignment with the overall corporate talent strategy.

• Employee Engagement: Develop and deliver communication materials and education programs to help employees maximize their benefits.

• Data & Analytics: Conduct regular data analysis to evaluate program usage, cost-efficiency, and effectiveness to support in future strategy design.

• Benefits Benchmarking: Participate in and analyze global benefit surveys to identify market trends and provide data-driven recommendations for program enhancements.

• Fiscal Oversight: Monitor and reconcile monthly premium billings, conduct plan audits, and assist in managing the global total rewards budget.

• Open Enrollment: Lead the annual open enrollment process, including system testing in the HRIS, material preparation, and employee support.

• Process Optimization: Continuously evaluate internal administrative processes to identify opportunities for automation within the HRIS or through third-party vendors.

• Escalated Support: Serve as the final point of escalation for complex employee benefit issues or claims disputes, coordinating with carriers to find resolutions.

Qualifications

• Education: Bachelor’s degree in Human Resources, Business Administration, or a related field.

• Experience: 5+ years of experience specifically focused on benefits administration, with exposure to global programs.

• Technical Skills: Proficiency with Workday HRIS system and advanced Excel skills for data analysis and reporting.

• International Regulatory Knowledge: Strong understanding of benefits-related regulations.

• Communication: Ability to explain complex benefit concepts to employees and stakeholders with empathy and clarity.

• Soft Skills: Proven ability to manage multiple priorities in a fast-paced environment with a global mindset and cultural sensitivity.

Get in on all the awesome at Instructure!

We offer competitive, meaningful benefits in every country where we operate. While they vary by location, here's a general idea of what you can expect:

• Competitive compensation, plus all full-time employees participate in our ownership program - because everyone should have a stake in our success.

• Flexible work culture. Our remote, hybrid and in-office collaboration spaces vary by role, team and location.

• Generous time off, including local holidays and our annual “Dim the Lights” period in late December, when teams are encouraged to step back and recharge based on departmental needs.

• Comprehensive wellness programs and mental health support

• Annual learning and development stipends to support your growth

• The technology and tools you need to do your best work

• Motivosity employee recognition program

• A culture rooted in inclusivity, support, and meaningful connection

We believe in hiring great people and treating them right. The more diverse we are, the better our ideas and outcomes.

Instructure is an Equal Opportunity Employer. We comply with applicable employment and anti-discrimination laws in every country where we operate.

All employees must pass a background check as part of the hiring process. To help protect our teams and systems, we’ve implemented identity verification measures. Candidates may be asked to verify their legal name, current physical location, and provide a valid contact number and residential address, in accordance with local data privacy laws.

Any attempt to misrepresent personal or professional information will result in disqualification.