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BENEFITS CONSULTANT

CityOfNewYork

New York, NY, United States permanent

Posted: March 20, 2026

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Quick Summary

The role requires working with clients to provide supportive services, including counseling, case management, and advocacy. The ideal candidate will have experience working with diverse populations, including low-income families and individuals, and be able to effectively communicate with clients in different languages.

Job Description

APPLICANTS MUST BE PERMANENT IN THE PRINCIPAL ADMINISTRATIV ASSOCIATE CIVIL SERVICE TITLE

The Department of Social Services (DSS) is comprised of the administrative units of the New York City Human Resources Administration (HRA) and the Department of Homeless Services (DHS). HRA is dedicated to fighting poverty and income inequality by providing New Yorkers in need with essential benefits such as Food Assistance and Emergency Rental Assistance. DHS is committed to preventing and addressing homelessness in New York City by employing a variety of innovative strategies to help families and individuals successfully exit shelter and return to self- sufficiency as quickly as possible.

Human Resources Solutions (HRS) support the human resources needs of the Department of Social Services, the Human Resources Administration, and the Department of Homeless Services through strategic partnership and collaboration, with the goal of creating an inclusive, motivated, and client centered workforce.

HRS Office of Benefits Administration is recruiting for one (1) Principal Administrative Associate III to function as a Benefits Consultant who will:

- Responsible for conducting pre-retirement assessment interviews for employees who are requesting retirement.
- Prepare staff readiness for retirement to ensure a smooth transition with the New York City Employee Retirement System (NYCERS).
- Enter personnel data related to service/disability retirement into the New York City Automated Personnel System (NYCAPS) and ensure that the information is updated into the Payroll Management System (PMS).
- Draft official letters/memos and process correspondence related to employee benefits, such as, disability retirement, service retirement, the Management Benefits Fund, and the Social Security Administration; will enter records into the Unit’s programmatic database and citywide systems in order to reflect employees’ retirement status; processing updates, when necessary.
- Respond to benefits-related inquiries utilizing the latest information and resources obtainable from ancillary City agencies.
- Disseminate appropriate information to necessary parties.
- Conduct presentations of pension/retirement benefits during New-Start Orientation sessions.
- Compile statistical data for reporting purposes as they regard employee retirement benefits.

Work Location: 4 WTC
Hours/Schedule: 9:00 am to 5:00 pm

PRINCIPAL ADMINISTRATIVE ASSOC - 10124

1. A baccalaureate degree from an accredited college and three years of satisfactory full-time progressively responsible clerical/administrative experience, one year of which must have been in an administrative capacity or supervising staff performing clerical/administrative work of more than moderate difficulty; or
2. An associate degree or 60 semester credits from an accredited college and four years of satisfactory full-time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience described in "1" above; or
3. A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and five years of satisfactory full-time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience as described in "1" above;
4. Education and/or experience equivalent to "1", "2", or "3" above. However, all candidates must possess the one year of administrative or supervisory experience as described in "1" above. Education above the high school level may be substituted for the general clerical/administrative experience (but not for the one year of administrative or supervisory experience described in "1" above) at a rate of 30 semester credits from an accredited college for 6 months of experience up to a maximum of 3½ years.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

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