Behavioral Interventionist Program Manager

BEHAVIORAL INTERVENTIONIST PROGRAM MANAGER

Job Category: Behavioral Interventionist Program

Job Status: Full-time

Reports to: President of Behavioral Services

Responsibilities:

Administrative Leadership & Management  

Oversee and manage staff in Cape Girardeau and Hannibal, Missouri

Provide oversight resulting in high quality of service delivery to meet the specified outcomes for the BI Program operating in assigned branch office(s)

Provide effective and inspiring supervision and leadership to enhance the emotional intelligence of all direct reports to increase performance and leadership skills

Ensure all program activities operate consistently and ethically within the mission and values of FAC

Responsible for employee and team satisfaction within the branch office BI program

Responsible for monitoring the workload of the Family Coordinators and BI Coordinators and make adjustments as needed

Conduct individual supervisory conferences with Family Coordinators and BI Coordinators at least bi-monthly with the goal of providing continual support, guidance, work product evaluation/feedback, and allowing staff to give feedback on program operations, as well as case consultation

Complete timely probationary and annual employee evaluations

Ensure all initial and annual training requirements are met for direct reports and all BI staff

Work in partnership with the Regional Director of Behavioral Interventionist Program to maintain and monitor client referrals and waitlists to effectively match new clients with program staff and hire for the needs of the clients waiting

Ensure the specific reporting and procedural requirements of the program are used consistently and accurately

Assign new referrals within two (2) business days of receipt

Assign new BIs to BI Coordinators prior to New Employee Orientation

Track completion accuracy and timeliness of initial assessments/referral process

Review and approve initial assessments, renewals, quarterlies, updates, and progress notes within five (5) business days of receipt

Track monthly and ensure renewals occur in a timely manner

Track monthly and ensure updates are completed as needed, in a timely manner

Ensure Critical Incident Report & Review Forms are submitted within 24 hours of incidents and track applicable follow up

Provide support to staff during Out-of-Home Investigations (OHIs)

Assist Family Coordinators and BI Coordinators with home visits and follow-up meetings as needed

Attend and participate in internal and external meetings, court, conferences, and trainings as scheduled

Maintain strong, open communication with direct supervisor regarding services delivered, concerns or questions

Contribute on an organizational level with a focus on agency culture, cultural competency, and performance improvement outcomes

Administrative/Performance, Quality & Improvement (PQI) 

In partnership with the Regional Director of BI Program and QA Coordinator, implement and lead a continuous quality improvement process, focusing on systems/process improvement and personnel growth

Coordinate, collaborate, and communicate with Regional Director of B I Program, branch offices, and QA Coordinator on PQI/QA processes, barriers and modifications to ensure the effectiveness of the program

Review file and shift note audit results monthly with the QA Coordinator for accuracy, service delivery qualifiers, and ongoing QA measures

Review and approve non-critical incident reports and client documentation monthly

Ensure all procedures are followed during Critical Incidents, provide follow-up, documentation, and communication to Executive Leadership

Participate as an active team member with all agency departments so the agency’s efforts to assist clients and maintain Council on Accreditation (COA) and State/private contracts standards are coordinated for maximum effectiveness

Work in partnership with the Regional Director of BI Program, Coordinators and Finance Department to ensure payroll processes are accurate

Track BI Program hours provided and ensure it is within guidelines of funding provided.  

Provide timely required information for LINC and VOCA billing

Qualifications & Preferred Skills 

Bachelor’s Degree (Master’s Degree preferred) in social work, psychology, public administration, or a related human services field and at least two (2) years of experience working in non-profit social service agencies with at least two (2) years of supervisory experience

Core understanding of child welfare practice and policy

Demonstrated resourcefulness in setting priorities, proposing new ways of creating efficiencies, and guiding investment in people and systems

Strategic thinker

Solid commitment to the principles of support and advocacy for foster and adoptive families

The aptitude to collaborate and advocate for positive outcomes, using excellent interpersonal skills in multi-disciplinary, diverse, and dynamic professional teams

Strong verbal communication skills and proficiency to articulate clearly and persuasively

Demonstrated leadership capability, team management, and interpersonal skills. Must have talent to quickly establish rapport and build trust

Flexible and a self-starter; multi-task while also being highly detail-oriented while meeting all deadlines

Experience working with marginalized communities with a nuanced understanding of systemic oppressions

Flexibility and adaptability, shift styles to fit the needs of a wide range of cultures, people, and organizations

Travel required to attend or present trainings and attend meetings within surrounding counties, with or without accommodation

Compensation & Benefits  

Compensation commensurate with experience

Comprehensive benefits package including: 

High-competitive health plan

Health Reimbursement Account (HRA) with generous employer contribution

Life insurance and long-term disability provided at no cost to employee

Voluntary life and short-term disability options available

403(b) retirement plan with up to a 6% employer match

Flexible Spending Account with medical expense and dependent care options

Employee Assistance Program

Generous PTO and holidays

FosterAdopt Connect does not and shall not discriminate on the basis of race, color, religion, gender identity, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, in any of its programs or services. These activities include, but are not limited to, hiring and firing of staff, selection of volunteers and vendors, and provision of services. We are committed to providing an inclusive and welcoming environment for all members of our staff, volunteers, subcontractors, vendors, and members. 

Employee Name Printed: ___________________________ 

Employee Signature: _______________________________                Date: _________________