Behavioral Interventionist Case Coordinator

CASE COORDINATOR

Job Category: Behavioral Interventionist (BI) Program

Job Status: Full-time

Reports to: BI Program Manager

Job Summary: The Case Coordinator provides supervision to frontline BI staff and case management to families served in the BI Program.

Responsibilities

Case Management

Family satisfaction: ensure families are given proper support, advocacy, resources, communication

Complete required assessments with families, adapting to the needs of the client and family

Attend court appointments + other professional family-based meetings

Matching BIs to homes, resolving issues, attend team meetings

Review Incident Reports, follow-up with family, if needed

Facilitate Referral Triage, Intake & Meet & Greets for each family

Submit approved Recommendation & Approval Letters for services

Create Behavioral Plan for each client

Provide updated communication during the Admissions & Hiring processes

Complete Quarterly Meetings & Bi-annual Assessments with each family

Write/submit renewals

Update SAM, electronic health record, & profiles

End of Month Reports

Case Closure & Aftercare Follow-up meetings,
assessments, and documentation

BI Quarterly Progress Report

Administrative Leadership & Supervision

Employee satisfaction, build a strong sense of team

Ensure BI staff are given proper support/advocacy

Conduct interviews & participate in the on-boarding process of BIs

Assist in BI monthly meetings

Help conduct client/staff matchings

Conduct supervisory evaluation of BIs, communicating  concerns with Program Manager

Provide regular in-home observation shifts of BIs

Track missed shifts & check shift notes

Complete necessary corrective actions & terminations

Update/track employee timecards in the payroll system

Provide support to BIs during OHI Investigations

Build relationship with other partner agencies & community stakeholders

Maintain strong, open communication with BI Team

Maintain CPR/First Aid certification

Collaborate with branch offices for program fidelity

Attend required
trainings for professional development

Outcome Planning/PQI  

Complete agency reports & statistics

Track & report program outcomes & QA

Maintain resource provider files compliance

Complete Critical Incident Reports with Program Manager

Complete Incident Report Reviews

Qualifications & Preferred Skills  

MA/MS (or BA/BS +2 years working in non-profit social service agency) in social work, psychology, public administration, or related human services field

Previous experience working with at-risk populations

Familiarity with the child welfare system

Resourcefulness in setting priorities, proposing new ways of creating efficiencies, guiding investment in people & systems

Understanding of program development, implementation & evaluation

Organizational & planning skills

Commitment to principles of support & advocacy for foster & adoptive families

Strong verbal & written communication skills   

Leadership, team management, interpersonal skills; quickly establish rapport & build trust

Advocate for positive outcomes within multidisciplinary, diverse & dynamic professional teams

Flexible, self-starter; multi-tasker, detail-oriented can meet deadlines

Model ethical/professional behavior

Experience working with marginalized communities with a nuanced understanding of systemic oppressions

Compensation & Benefits   

Compensation commensurate with experience

Comprehensive benefits package including:  

Highly-competitive health plan

Health Reimbursement Account with generous employer contribution

Life insurance & long-term disability provided at no cost to employee

Voluntary life & short-term disability options available

403(b) retirement plan with up to a 6% employer match

FSA with medical expense & dependent care options

Employee Assistance Program

Generous PTO & holidays

FosterAdopt Connect does not and shall not discriminate on the basis of race, color, religion, gender identity, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, in any of its programs or services. These activities include, but are not limited to, hiring and firing of staff, selection of volunteers and vendors, and provision of services. We are committed to providing an inclusive and welcoming environment for all members of our staff, volunteers, subcontractors, vendors, and members.