Behavioral Health Scheduling Specialist

Job Title: Behavioral Health Scheduling Specialist

Reports To: BH Department Supervisor

Status: Non-Exempt

Summary: This position is responsible for patient contacts for new patient appointments, new patient packets and appointments, support and assist with behavioral health scheduling.

*FOR INTERNAL CANDIDATES - SEE BELOW

Responsibilities:

● Manages patient contacts with professionalism, courtesy, and compassion.

● Communicates patient expectations and provider policies.

● Serve as the initial point of contact for new patients, gathering demographic and clinical information needed for intake while attempting to match the client with a provider that is best suited for their needs.

● Conduct pre-admission screenings and ensure all necessary documentation, intake forms, and authorizations are completed and filed.

● Run insurance eligibility and explain financial requirements to the patient or responsible parties.

● Schedule appointments for patients, making reminder calls before appointments.

● Maintain the schedule to ensure accuracy and a minimum capacity of 85%

● Facilitate patient flow and communicate changes with patients and clinical staff, including presenting schedule to providers at morning huddle.

● Manage cancellations to ensure rescheduling, addressing patient refusals and nonadherence with providers.

● Facilitate patients challenged by telehealth registration by following up on patients not in the virtual waiting room.

● Provide clerical support such as data entry and reception duties, including responding to phone calls and walk-in inquiries.​

● Maintain a list of referral sources and track intake statistics for reporting purposes.

● Maintain highest standards of confidentiality, adhering to HIPAA guidelines and regulations.

● Performs other duties as assigned.