Behavioral Health Assistant

WHO WE ARE:

Aviva Health is a dynamic and mission-driven federally qualified health center (FQHC). Committed to providing comprehensive and compassionate healthcare services, Aviva Health offers a holistic approach to care, addressing patients' medical, behavioral health, dental, and social service needs. As a vital healthcare resource in the community, Aviva Health fosters a collaborative and supportive work environment where dedicated healthcare professionals have the opportunity to make a meaningful impact on the lives of individuals and families. Join us at Aviva Health and be part of a team that is dedicated to making a difference in the lives of our patients and the community we serve.

BENEFITS INCLUDED:

Monday - Friday Scheduling

Paid Holidays

PTO

Comprehensive Medical, Dental, and Vision Coverage

403(b) Retirement with Employer Match

POSITION PURPOSE:

The Behavioral Health Assistant will aid Behavioral Health Services and its patients and will maintain a professional clinic environment.

ESSENTIAL FUNCTIONS:

Maintain a professional appearance when greeting patients in a friendly and professional manner.

Utilize organizational skills to maintain files, schedule appointments, and keep accurate records of incoming calls, mail, packages, and faxes.

To utilize and maintain training, maintain competency in compliance with operating procedures as they relate to office procedures.

Answer multi-line telephone system and direct all incoming phone calls to the appropriate staff. Take complete and accurate messages.

Provide professional customer service by greeting patients in a polite, prompt, helpful manner and provide necessary instruction and direction.

Obtain and accurately and efficiently enter new patient demographics; accurately and efficiently update insurance and patient information with each visit to maintain accuracy for billing.

Consistently provide patients with informed consents and behavioral health screeners and review information with patients to ensure understanding.

Schedule future patient appointments utilizing EMR. Books, coordinate and reschedule appointments as needed, as well as making reminder calls.

Maintain filing and ensure security of medical records, performing specialized function and special projects as directed.

Process referrals daily to ensure access remains open for patients.

Perform clerical and support duties as assigned by the BH Office Supervisor and the VP for Behavioral Health Services.

Collect all co-pays and balances as required by office policies. Understand and apply payments to balances.

Maintain organized office area, pay attention to detail and follow instructions.

Distribute incoming mail, utilizing established timelines and accuracy.

Follow opening and closing procedures according to office guidelines.

Maintain clean and orderly waiting area including reading materials.

Maintain a working knowledge of various available programs offered by Aviva Health.

Maintain strictest confidentiality; adhere to all HIPAA guidelines/regulations.

Organize services, seminars, and travel arrangements.

Assist with written materials as they pertain to Behavioral Health Services.

Assist in patient tracking procedures.

Follow all Aviva Health policies and procedures.

QUALIFICATIONS:

Minimum of High school diploma/ GED.

Valid Oregon State driver license and insurable driving record.

Minimum of two years relevant work experience in health care; behavioral health field preferred.

Working knowledge of office procedures, and proficiency with standard office equipment, including computers and multi-line phone system; MS Office experience and knowledge of HIPAA.

Organized and detail-oriented; ability to learn, retain, and apply training consistently.

Proven effective interpersonal communication skills.

Ability to work effectively with staff, local agencies, and individuals from different cultural and ethnic backgrounds in a friendly and professional manner.

WORKING CONDITIONS:

Must be able to perform the following physical requirements:

Remain in a stationary position most of the day while performing administrative duties.

Move or traverse periodically throughout the day throughout the office.

Operate equipment most of the day: computer, multi-line phone, other standard office equipment.

Ability to communicate information and ideas clearly and accurately so others will understand; ability to interact with patients and staff clearly.

Able to move or transport up to 25 pounds while lifting office supplies or assisting patients.

Work indoors in heat-controlled environment 100% of the day.

OSHA Exposure Category – Category #2: The normal work routine involves no exposure to blood, body fluids, or tissues.

In-person work during normal office hours.

DISCLAIMER:

Employees must be able to perform the essential functions of their position satisfactorily. Aviva Health will make reasonable efforts to accommodate a qualified applicant or employee with a known disability, unless such accommodation creates an undue hardship on the operation of the business. To request a reasonable accommodation, please contact the Human Resources Director or their designee by email.