BDC/Internet Manager

This is not a traditional BDC role.

We are looking for a working manager who produces, leads by example, and drives consistent performance across both sales and service opportunities.

This role requires execution across phone, text, email, and CRM follow-up, while working alongside an established remote team and enhancing structure, consistency, and results.

We have the tools, partnerships, and lead flow.
What we need is discipline, accountability, and execution.

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The Opportunity

• 400–500 inbound sales opportunities per month
• Additional opportunity through outbound efforts (equity, upgrade, service, database)
• Established remote BDC support already in place
• Full tech stack: VinSolutions, Automotive Mastermind, Impel, vAuto
• Strong partnerships and training platforms available
• Leadership team committed to growth and performance

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What You’ll Actually Do:

• Manage inbound + outbound opportunities across sales and service
• Execute communication across phone, text, and email
• Drive outbound efforts to:

• Current customer base

• Equity and upgrade opportunities

• Service-to-sales opportunities
• Set and confirm high-quality appointments that show and convert
• Maintain disciplined follow-up cadence and CRM execution (VinSolutions)
• Work Mastermind opportunities and database mining daily
• Track and review lead source performance and ROI
• Collaborate with sales and service teams to maximize conversion
• Reinforce consistency and accountability across all processes

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Performance Expectations:

• 10%–15% internet close rate (10% minimum)
• Consistent appointment production and conversion
• Strong engagement across all communication channels
• Increased service appointment flow (CP & Warranty ROs)
• Full CRM utilization with no missed opportunities

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What We’re Looking For:

• Experience in BDC, internet sales, and high-volume lead management
• Strong working knowledge of VinSolutions
• Experience with Mastermind, Impel, or vAuto is a plus (not required)
• Acura or luxury experience is beneficial, not required
• Strong communicator across phone, text, and email
• Highly organized with strong follow-through
• Self-driven with a high level of accountability

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Why This Role Is Different:

• You are stepping into a store with real opportunity and support
• You will work alongside an established remote team
• Strong infrastructure, tools, and leadership already in place
• Opportunity to make an immediate and measurable impact
• Clear path for growth as the store scales

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Benefits:

• Health, dental, vision
• 401(k) with company match
• Paid time off
• Employee discounts
• Advancement opportunities within Murgado Automotive Group

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This is a role for someone who wants ownership, accountability, and the ability to directly impact performance.

If you know how to generate business and execute consistently — we should talk.

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$60,000 – $90,000+ per year
Compensation dependent on performance.

Murgado Automotive Group is an equal opportunity employer. Murgado Automotive Group does not discriminate in employment on account of race/ethnicity, color, religion, national origin, gender, sexual orientation/transgender status, age disability, martial/parental status, citizenship status, military status, political affiliation and/or beliefs, pregnancy, order of protection status or other non-merit status.

We are an employer who participates in the E-verify program with the Department of Homeland and Security.