BDC Agent

Now Hiring: BDC Agent (Business Development Center)

📍 Orfordville, WI
💼 Full-Time

Burtness Chevrolet, Inc. -- Orfordville, WI 

About the Role

We’re looking for a friendly, organized, and motivated BDC Agent to join our team in Orfordville. This role is often the first interaction customers have with our dealership, so strong communication and customer service skills are key. If you enjoy talking with people, staying organized, and helping customers take the next step in their vehicle journey, we’d love to meet you.

What You’ll Do

Answer incoming phone calls, internet leads, texts, and emails

Schedule and confirm sales and service appointments

Follow up with customers to ensure a great experience

Accurately log customer activity in the CRM system

Work closely with the sales and management teams to ensure smooth handoffs

Meet daily and monthly performance goals

What We’re Looking For

Strong verbal and written communication skills

Professional phone etiquette and customer-first mindset

Reliable, organized, and detail-oriented

Comfortable working in a fast-paced environment

Basic computer skills; CRM experience is a plus

Automotive, call center, or customer service experience preferred—but we will train the right candidate

What We Offer

Competitive hourly pay plus performance-based bonuses

Paid training and ongoing support

Health insurance, paid time off, and additional benefits (based on eligibility)

Opportunities for growth within the dealership

Why Work With Us?

We pride ourselves on providing a positive, team-oriented workplace and an exceptional experience for our customers. Your role as a BDC Agent is critical to our success, and we’re committed to helping you grow and succeed.

👉 Apply today and become part of our Orfordville team!