Bartender

Bartender

SUPERVISOR: F&B Supervisor/FOH Manager                                                                                      EXEMPT (Y/N): NO

CLASSIFICATION: Key Employee

SUMMARY:

Provide friendly, courteous beverage service and beverage preparation. Ensure all bar guests meet age requirements for the purchase of alcohol and tobacco. Proper beverage pouring and dispensing polices. Cash and Credit Card handling.

This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Ability to understand and comply with all departmental and company rules, regulations, policies and procedures. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Acknowledge and greet all guests promptly

Check and maintain supply of all beverage cups and glassware and food service supplies as specified

Cleans and wipes down all bar tops, underbars, counters, floors, and all equipment to ensure every surface is free and clean of debris

Cleans and maintains all food prep and display equipment

Knowledge of MICROS/POS system

Knowledge of cocktail and drink terminology and preparation

Insures correct cocktail/drink call list procedures

Performs necessary side work, pre-shift work and shift completion work

Prepares and serves menu items as specified

Provides service to guest ordering menu

Wipes all bottles clean before leaving at the completion of each shift

Adheres to all regulatory, departmental and casino policies and procedures

Promotes Positive Customer relations, greets guests and creates friendly atmosphere

Ability to read, write and communicate verbally in English

Anticipate and Execute excellent guest service through up-beat positive attentiveness

Ability to multi-task high volume activity, payment transactions, cash and credit card carry as payment and/or comps

Basic mathematic abilities

Basic money handling

Adheres to all regulatory, departmental and casino policy and procedures

Ensures safety, cleanliness and customer satisfaction

Ability to describe all specials and meal items

Ability to take orders efficiently

Other duties as assigned

ACCESS TO SENSITIVE AREAS AND INFORMATION:

POS System

Guest Credit Card Information

MINIMUM QUALIFICATION REQUIREMENTS:

High School Diploma or GED

Minimum of (1) year high pressure, high volume bartending experience (preferably casino)

Minimum of (1) year cash handling experience.

Minimum of (6) month’s customer service experience in a high volume operation required. (Casino experience preferred.)

Ability to understand and comply with all departmental and company rules, regulations, policies and procedures.

Must pose excellent communication skills.

Ability to maintain confidentiality of sensitive information.

Ability to work flexible schedules.

Must successfully pass a pre-employment drug/alcohol screen, background investigation, obtain and maintain gaming license.

Must be twenty-one (21) years of age.

Valid driver’s license and clean driving record.

No felony, theft, or stealing convictions.

Must be able to successfully pass a drug screen and the tribal gaming commission licensing.

Tribal preference.

TRIBAL PREFERENCE POLICY:

Members of the Jena Band of Choctaw Tribe shall be given absolute preference with respect to hiring, promotions, training, contracting, and separation from employment.  For persons who meet the minimum qualifications, preferential treatment shall be based on the following criteria and shall be given in the following order:

Enrolled members of the Jena Band of Choctaw tribe who satisfy the minimum job qualifications

Spouses of enrolled members of the Jena Band of Choctaw who satisfy the minimum job qualifications

Enrolled members of other recognized tribes who satisfy the minimum job qualifications

Military Veterans

All others who satisfy the minimum job qualifications

EDUCATIONS AND/OR EXPERIENCE:

High School Diploma, General Education Degree (GED) Required

Minimum of (1) year high pressure, high volume bartending experience (preferably casino)

WORKING CONDITIONS:

Requires being mobile 100% of time       

May work in dimly lit/Smokey area.         

Must be able to stand for extended periods         

Must be able to tolerate extensive background noises and still maintain calmness and courteousness.

Require to lift/push or pull at least 25lbs.

Requires regular, consistent attendance. 

Work area may be small with heavy production.

Temperatures may vary associate will have constant contact with guests and other team members.

CERTIFICATE/LICENSE:

Louisiana Alcohol Serving Card