Bankruptcy Servicing Coordinator

Why GLS?

Purpose: Access to affordable, reliable transportation is essential to leading productive work and personal lives, caring well for oneself, one’s family, and the needs of others. Through advanced analytics and technology, we can more accurately predict credit risk and provide more people with an affordable auto financing option for their next vehicle. That’s what GLS has done for over 10 years, helping more than half a million families meet and improve their transportation needs.

People: Join a culture of over 1,000 employees who Care Deeply and Think Boldly, driving innovation in an adaptive and positive culture that celebrates successes. We empower and reward individuals and teams who make direct, positive impacts to the business and each other, who take pride in their work and are ever-raising the bar.

Growth: Recognized by Inc 5000 as one of the fastest-growing private companies in America. Join GLS to grow with us!

Benefits: GLS offers the below great benefits for your amazing work!
o Competitive base pay and performance bonuses, dependent on role
o Medical, dental, vision, telemedicine, supplemental insurance benefits, long-term and short-term disability
o 401K with employer match and 100% immediate vesting
o Paid Time Off (PTO) and paid company holidays to help you balance work and personal life
o Paid Volunteer Time Off (VTO) Annually
o Tuition Reimbursement
o Parental Leave
o Business casual work environment

What does it mean to be a Bankruptcy Servicing Coordinator at GLS?
The Bankruptcy Servicing Coordinator II is responsible for carrying out assigned administrative processes within the Recoveries Department to assist in servicing active bankruptcy accounts while minimizing risk exposure and improving net recovery dollars.

How will you drive value within the organization as a Bankruptcy Servicing Coordinator? :
• Perform administrative functions that may include but are not limited to: Confirming lien perfection to support proof of claim filings. Ensuring timely action taken post dismissal of a case. Managing other loss control activities involving the bankruptcy portfolio
• Review internal and external reporting sources to perform bankruptcy portfolio maintenance appropriately and accurately
• Engage in external communication with applicable third parties and service providers on bankruptcy related matters
• Contact customers to determine intentions for collateral post Chapter 7 Discharge
• Provide feedback and potential solutions to management about process efficiency and quality assurance
• Crosstrain and collaborate on departmental activities and responsibilities, which may include but are not limited: Indexing documents, customer correspondence, cross-departmental assignments

What should you already know to be successful as a Bankruptcy Servicing Coordinator? :
• High School diploma or equivalent required
• Minimum of one (1) year experience in a relevant customer service role required, automotive industry preferred
• Excellent interpersonal skills: friendly and tactful with the ability to influence others, effectively manage conflict, exercise sound judgment, effectively manage highly sensitive and confidential information, interact at all levels within the organization, and build cross-functional partnerships across the business
• Detail-oriented with the ability to multitask
• Must be extremely organized be able to stay on track for upcoming time sensitive deadlines
• Ability to work with a diverse customer and workforce population
• Strong verbal and written communication skills
• Team player that can adapt in a fast pace and changing environment 
• Proficient computer skills with working knowledge of internet and standard business applications such as Microsoft Office; ability to quickly learn new computer applications as required
• Commitment to exemplifying the organizational core values and key competencies

Employment Requirements::
• Significant portions of daily assignments involve application of manual skills requiring motor coordination in combination with finger dexterity
• Remain in a stationary position up to 100% of the workday
• Constantly operate a computer and other standard office equipment
• Job functions involve sedentary to light physical effort. Physical demands range from sitting, walking, standing, or pushing or pulling materials. Work may involve exerting up to 10 pounds of force to lift, carry, push, pull, or move objects.
• Be able to perform activities such as: viewing a computer terminal, extensive reading, bending, and kneeling

Schedule::
• This is a non-exempt, full-time position
• Must be flexible to work within departmental operating days and times which include Monday through Friday, 8:00am-6:00pm
• Regular, predictable attendance is required, including overtime hours as business demands dictate
• Evening and weekend work may be required as job duties demand

2023 California Applicant Privacy Notice
GLS participates in the E-Verify program to confirm the employment eligibility of all newly hired employees
Please visit www.glsauto.com for information about our great company and other amazing opportunities

Applicants have rights under Federal Employment Laws
Family and Medical Leave Act (FMLA)
Equal Employment Opportunity (EEO)
Employee Polygraph Protection Act (EPPA)