Banking Support Officer

payabl. empowers businesses to grow through payments innovation and banking services. Our ambition is to expand our strong portfolio of global financial services we provide to businesses and make them all available in one place on our platform we call payabl. one. As a licensed financial company with principal membership with card schemes, we specialize in global payments and providing businesses with multi-currency accounts.

About the role:
As a Support Officer, you will play a key role in the daily operations of the Banking Department, ensuring smooth coordination between the client relationship and business growth teams. This administrative position offers hands-on experience in the fintech and banking industries.

You will manage client and partner documentation, coordinate internal processes, update forms, prepare reports, and maintain accurate records across systems such as Google Sheets and Docs, Excel, HubSpot, and Jira. The role involves close collaboration with Client Relationship Managers, Business Growth Managers, AML, CDD, Compliance, Legal, and Technical Support teams to ensure requests are completed efficiently and accurately.

This position is vital for maintaining service quality, particularly for VIP clients, and contributes directly to the department’s growth and client satisfaction. It provides an excellent opportunity to develop a strong understanding of banking operations within a dynamic fintech environment.

Location: Cyprus Office

Reporting to: Banking Lead

What you will do:

Client & Account Administration

• Manage day-to-day changes to client profiles, including signatories, users, and company details
• Prepare and update required forms, coordinate with CDD and CRM teams, and confirm completion with clients
• Handle account and card-related requests, including cardholder registration, issuance, activation, and closures
• Coordinate client account terminations by collecting instructions, aligning with internal teams, and ensuring timely execution

Onboarding & Business Growth Support

• Support client onboarding by recording and updating lead information, sending follow-ups, and managing administrative steps in the account opening process
• Coordinate updates to Payment Account Agreements with Legal based on client or internal requests
• Draft, process, and manage NDAs in coordination with Compliance, ensuring proper execution and recordkeeping
• Support business growth initiatives through basic market research, reporting, and ad hoc campaign support

Partner & Internal Operations Support

• Support partner onboarding by coordinating pre-approval and due diligence steps and maintaining accurate partner records
• Assist with partner terminations, including coordination with Legal and CRM teams
• Provide administrative and operational support to the Banking Department, including task tracking, documentation, and internal reporting
• Support CRM and Business Growth teams with administrative requests while managing priorities effectively

What you bring

Experience

• 1–2 years of experience in an administrative or operational role, ideally in financial services, legal, or a corporate environment
• Experience with client documentation, agreements, or onboarding processes
• Exposure to client communication or account support is an advantage

Skills

• Experience using task or ticketing tools (e.g. Jira, Asana, or similar) to manage and track work
• Strong documentation and data-handling skills, including Excel or Google Sheets
• Clear and professional communication with clients and internal stakeholders
• Ability to manage multiple requests, follow defined processes, and meet deadlines

Ways of working

• Comfortable supporting multiple teams and handling varied administrative tasks
• Curious and open to learning new processes and systems
• Reliable and structured in handling client-related information

The perks of being a payabl.er :

• Future-Proof Your Finances: Once you’ve passed probation, we’ll kickstart your Provident Fund to secure your future.
• Grow with Us: Annual Learning Budget for professional development (eligible after probation)—because your growth is our growth.
• Wolt Your Way Through Lunch: €150 monthly Wolt allowance to keep you fueled and happy.
• Stay Active Your Way: Enjoy a SportsBenefits membership giving you access to a wide variety of gyms and sports facilities to support your active lifestyle.
• Drive in Style: After one year with us, you may be eligible for a company car—performance and availability permitting.
• Park with Ease: Complimentary parking space just steps from the office, so your commute is as smooth as your workday.
• Max Out Your Downtime: 25 days of vacation + public holidays, plus an additional 10 sick days to rest when needed.
• Shop & Save: Exclusive local discount card + tickets for exciting events like Beonix, basketball games, and more.
• Speak Like a Local: Join free Greek language classes twice a week, open to all team members.
• Celebrate Together: Twice a year, we bring colleagues from all offices together for unforgettable company celebrations.
• Global Collaboration & Events: Opportunities to participate in international company events and initiatives, connecting with colleagues from all regions and contributing to a truly global community

Hiring Process:

• TA Interview – A 30–40 minute conversation to assess role fit, experience, and motivation.
• Hiring Manager Interview – A 60-minute deep dive into your expertise, achievements, and alignment with the Banking Support Officer role.
• Leadership Interview – A 30–40 minute discussion with senior leadership to validate mutual fit and address any final questions.

Let's embark on a journey to redefine the landscape of payments together. We're not just offering a role; we're inviting you to be a part of something bigger. Join our team, and let's innovate, disrupt, and lead the future of payments. Together, we can make an impact that resonates. Welcome to the team!

If this role seems like a good match, please submit your resume and all applications are treated with the strictest confidentiality. Please note that we may keep your CV for a period of one (1) year for future relevant job opportunities. For more information about how we process your data please see our privacy policy at https://payabl.com/privacy-policy