Banking Operations Specialist

Restaurant365 is a SaaS company disrupting the restaurant industry! Our cloud-based platform provides a unique, centralized solution for accounting and back-office operations for restaurants. Restaurant365’s culture is focused on empowering team members to produce top-notch results while elevating their skills. We’re constantly evolving and improving to make sure we are and always will be “Best in Class” ... and we want that for you too!

Restaurant365 is seeking a Banking Operations Specialist to support the operational execution of money movement across our Payroll and AP Payments products. This role is responsible for ensuring the accurate, timely, and secure processing of financial transactions between customers, banking partners, employees, and vendors.

In addition to supporting payment processing, this role assists with Know Your Customer (KYC) and Know Your Business (KYB) due diligence for customers onboarding to Restaurant365’s payment products. The Banking Operations Specialist will help ensure that customers meet required identity verification and risk screening standards prior to accessing payment capabilities.

This role works closely with Banking Operations leadership, Payments Risk & Compliance, Customer Success, Product, and Finance teams to support the smooth operation and risk integrity of Restaurant365’s fintech platform.

How you'll add value: :
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Payment Processing Operations

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Support daily processing of ACH files and electronic payment transactions across Payroll and AP Payments products

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Assist with payment file preparation, validation, and transmission to banking partners

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Monitor payment processing schedules to ensure transactions are executed within required processing and settlement windows

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Confirm successful transmission and processing of payment files

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Payroll Payment Support

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Assist in operational workflows supporting customer payroll funding and employee wage disbursements

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Verify that payroll funding transactions have been successfully processes before payment release

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Monitor payroll payment cycles and escalate issues that could impact timely payroll execution

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AP Payments Support

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Support operational processes related to vendor payment execution, including ACH and electronic payment distribution

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Assist in monitoring payment settlement and transaction completion

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Help resolve operational issues impacting vendor payment delivery

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KYC/KYB Due Diligence

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Perform Know Your Customer (KYC) and Know Your Business (KYB) verification for new customers onboarding to R365 payment products

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Review customer documentation including business registration details, ownership structures, EIN verification, and banking information

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Utilize third-party verification tools and internal processes to validate business identity and ownership information

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Escalation potential fraud indicators, identity mismatches, or risk concerns to the Payments Risk Manager

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Operational Monitoring & Reporting

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Track daily payment activity to ensure operational accuracy and completeness

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Assist with maintaining transaction logs, processing reports, and reconciliation documentation

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Support internal reporting related to payment processing volumes, onboarding activity, and operational performance

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Safeguard confidential financial data and personally identifiable information (PII) encountered during daily payment processing in accordance with company data security policies and internal controls.

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Cross-Functional Collaboration

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Work with Customer Success and Support teams to resolve customer issues

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Coordinate with Finance and Treasury teams to support payment reconciliation and settlement verification

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Partner with Payments Risk teams to support adherence to internal payment controls and risk monitoring

What you'll need to be successful in this role: :
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2-4 years of experience in banking operations, payments operations, or financial operations

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Familiarity with ACH payment processing and electronic payment workflows

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Experience reviewing customer identity or business documentation for onboarding and compliance purposes

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Strong attention to detail and ability to manage high-volume transactional processes

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Strong organizational and problem-solving skills

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Ability to responsibly manage confidential financial data and personally identifiable information (PII) while adhering to company data security and privacy policies

R365 Team Member Benefits & Perks :
• Competitive compensation package

• Ability to work remote

• Comprehensive medical benefits

• 401k + matching

• Equity Option Grant

• Unlimited PTO + Company holidays

• Wellness initiatives

Why join our amazing team? :
• We're a community that prides itself in creating innovative solutions and producing quality work

• Our product is the secret ingredient that makes a real difference to restaurants nationwide

#BI-Remote

DYN365, Inc d/b/a Restaurant365 is an equal opportunity employer.