Banking Operations Manager - Cards (French & English fluency)

Our mission? Creating the freedom for SMEs to succeed in business and beyond, by delivering Europe’s leading finance workspace. We combine business-class tools (seamless invoicing, spend management, and pre-accounting) with unwaveringly attentive 24/7 support, designed to help businesses breeze through all things finance.

Our journey: Founded by Alexandre and Steve in July 2017, Qonto has rapidly gained trust, serving over 600,000 customers. Thanks to our wonderful team of 1,600+ Qontoers, we also made it to the LinkedIn Top Companies French ranking!

Our values:
Customer focus | Prioritize customers in everything you do
Ownership | Own your part, get things done
Teamwork | Make (team)work easy
Mastery | Continuously raise the bar
Integrity | Always do what’s right, and respect people

Our beliefs: At Qonto, we're committed to fostering a welcoming environment where everyone can thrive. We prioritize evaluating applicants based solely on skills and potential, ensuring diversity with 55% international team members, 44% women, and 20% parents. Join us in building a workplace that celebrates diversity and individuality.

Discover the steps we took to create a discrimination-free hiring process.

As a Back Office Manager (Cards), based in Paris, you will join our growing Banking Operations team, led by Hery Rakoto, Team Lead Banking Operations.

In this role, you’ll play a key part in managing chargeback requests, ensuring operational excellence and financial accuracy within our payments ecosystem.

👩‍💻🧑‍💻 As a Back Office Manager (Cards), you will:

• Analyze and manage incoming card payment disputes and chargeback requests (clients disputing their payment for fraud or commercial litigation) with precision and efficiency.
• Foster seamless interactions with cross-functional teams, enhancing communication and collaboration.
• Work closely with external providers to ensure smooth operations and quality standards.
• Contribute to the continuous improvement of our financial and risk management processes.

🤔 What you can expect:

• An international, dynamic environment where cross-functional teamwork is paramount.
• Opportunities to work with leading external providers in the industry.
• A culture that values innovation, efficiency, and continuous improvement.

🤝 About your future manager:

Your manager will be Hery Rakoto, our Team Lead Banking Operations.

• His path? Hery has over 10 years of experience in payments and banking operations. After starting his career in accounting, he moved into the card payments industry at CREACARD SA (PCS Mastercard B2B), where he worked across card operations, KYC/KYB, and card payment project management. He joined Qonto in 2021, where he grew from Back-office Officer to Team Lead. He now leads projects improving scalability, automation, process optimization, KPI tracking, and cross-team collaboration within Qonto’s card operations.

• What he can bring to the team? He combines technical mastery of banking operations with proven problem-solving and project management skills. Known for his intellectual curiosity and hands-on leadership, Hery excels at bridging technical complexities with business needs - making him an ideal mentor for team members at all levels.

🏅 About You:

• Experience: You are a young graduate with a first experience in back-office or Customer Support (internships included), in a banking or finance environment.
• Analytical mindset: You like to dissect complex issues to make data-driven decisions.
• Organization and rigor: Your meticulous attention to detail and superb organizational skills ensure nothing slips through the cracks.
• Fluent in French and English: You can communicate your ideas smoothly and effectively in French and English.
• Team player: You thrive in cross-functional teams and excel at building relationships across departments.

At Qonto we understand that true diversity isn't just about ticking boxes on a hiring checklist. Apply regardless of the boxes you tick! Who knows? You may have the missing piece of the puzzle we've been searching for all along.

🎁 Perks

A tailor-made and dynamic career track. An inclusive work environment. And so much more to help you succeed.

- Offices in Paris, Berlin, Milan, Barcelona, and Belgrade;
- Competitive salary package;
- Meal vouchers;
- Public transportation reimbursement (part or global);
- A great health insurance (depending on the country);
- Employee well-being initiatives: access to Moka Care to take care of your mental health and great offers for sports and wellness activities;
- A progressive disability and parenthood policy (1 in 6 of Qonto employees is a parent!) and childcare benefits with selected partners;
- Monthly team events.

💬 Our hiring process:

- Interviews with your Talent Acquisition Manager and future managers
- A remote or live exercise to demonstrate your skills and give you a taste of what working at Qonto could be like

Find more information about our interview process on our careers website.
On average, our process lasts 20 working days and offers usually follow within 48 hours 🤞

To learn more about us:
Qonto's Blog | Les Échos I L'Usine Digitale | Courrier Cadres

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