Bancassurance Sales Associate

Trust is the first of a new breed of banks in Singapore – digitally native and focused on delivering a delightful customer experience. You will work in a fast-paced and collaborative environment to solve new and interesting challenges each day. Together with our Trust team, you will help shape the future of our bank.

As a Bancassurance Sales Associate you'd be able to work on and solve some of the many interesting challenges we are facing, learn new ways of working, and sell delightful high-quality products to our customers.

Why should you join?

• This position with Trust Bank provides a monthly basic salary (inclusive of CPF contribution), sales incentives and full-time employee benefits

• Fantastic opportunity for fresh graduates, or ex-financial advisors looking to join into a growing digital bank

• Extensive eco-system consisting of our client base of customers and leveraging technology solutions to maintain your sales process and customer relationships

• First ever digital bank in Singapore providing Bancassurance services to our customers

Job Responsibilities

As a Bancassurance Sales Associate, you will play a key role in driving the growth and success of our bancassurance channel by managing relationships with bank clients and promoting our comprehensive suite of insurance products. You will work closely with the bank’s partner to create tailored solutions that meet the financial and insurance needs of their customers, leveraging your strong expertise in insurance and sales to drive results. This is an exciting opportunity for individuals who are passionate about financial services and thrive in a dynamic, fast-paced environment.

The Role Responsibility:

• Sales & Relationship Management: Promote life, health and general insurance products to the bank’s clients via face-to-face and digital channels. Deliver high-quality after-sales service and maintain strong relationships with the bank’s clients through proactive outreach and regular follow-up to ensure customer satisfaction and retention.

• Target Achievement: Meet and exceed sales targets and KPIs, contributing to the overall growth and profitability of the bancassurance division. Use data and analytics to monitor performance and continuously improve sales strategies. 

• Product Knowledge & Advisory: Act as a subject matter expert on a wide range of insurance products, providing valuable and accurate financial advice and guidance to existing bank partner’s customers. Stay up to date with the latest product offerings and market trends to effectively promote solutions that deliver optimal value. Conduct customer needs analysis to identify gaps and ensure that customer needs are met with insurance solutions that align with their financial goals.

• Business Development: Identify new business opportunities and expand the bancassurance channel through customer profiling, referrals and leveraging existing relationships with bank partners. Build a pipeline of leads and convert them into long-term clients.

• Stakeholder Collaboration: Work closely with Sales Managers and business teams to maximise sales opportunities. Provide feedback to improve product design, marketing and operational processes.

• Compliance & Risk Management: Ensure proper advisory procedures and documentation while adhering to all regulatory and legal requirements, business processes and company policies, maintaining a high standard of professionalism and ethical conduct in all interactions. Maintain accurate records of customer interactions and sales outcomes. 

In order to be successful at the role, you must have the following:

• 1+ years in any B2C front-line sales role is highly preferred but not mandatory. Fresh graduates with a keen interest in sales within the financial industry OR Ex-Financial Advisors looking to come back into the industry are welcome to apply also.

• A diploma or degree in Finance, Business is mandatory 

• Relevant certifications (i.e., CMFAS modules such as M5, M9, M9A, HI, BCP, PGI) will be advantageous but not mandatory.

• A general understanding and interest in insurance products, including life, health, and general insurance. 

• Excellent communication and interpersonal skills, with the ability to build rapport and trust with clients. 

• Strong business acumen and the ability to identify opportunities for growth within the bancassurance channel.

• Comfortable using digital tools.  

• Ability to work independently as well as in a team-oriented environment.

Role Specific Technical Competencies: 

Skill 

Target proficiency level 

Sales & Relationship Management 

Advanced

Verbal & Written Communication  

Advanced

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Come as you are! Trust is an inclusive and open-minded workplace. If you are good at what you do and care about doing a good job, that’s what we focus and want from you. So come as you are. 😊

Trust is an equal opportunity employer. We prohibit discrimination and harassment of any kind. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Trust are based on business needs, job requirements and individual qualifications, without regard to age, gender, physical ability, race, religion or belief, family or parental status, sexuality, or any other status protected by laws or regulations. We will not tolerate discrimination or harassment based on any of these characteristics. We encourage applicants of all ages.