Back Office - Lending, Credit, Payment Protection

Role

Facilitates the servicing of the loan processing function to ensure that quality and compliance standards are met. Manages all loan processing and servicing functions to ensure that established time frames for each work flow are always achieved.

Major Duties and Responsibilities

Mortgage Processing and Funding – Processes complete mortgage application and files for prequalification and underwriting based on established time standards. Oversees that mortgage loan disclosures and documentation is accurate, complete and ready for customer signing. Works with the Personal Financial Advisors (PFAs) to ensure that rates, terms, mortgage types and requirements are communicated effectively to members. Works with PFAs to ensure that the mortgage process meets timing expectations communicated to the member by the PFA. Verifies the timely funding of sold loans to ensure there are no outstanding deficiencies. Compiles monthly funding and other regular reports for management.

Loan File Maintenance and Review – Reviews all loan files and documentation in a timely, accurate and complete manner. Performs status checks, maintains exception process and follow ups to ensure adherence to time sensitive standards and file completion. Reports exceptions to management on a monthly basis. Performs file maintenance within departmental standards and policy. Completes file reviews within established time frames and supports credit reviews as outlined by the Chief Lending Officer.

Loan Servicing – Responsible for monitoring, processing, and the timely maintenance of all loan portfolios with respect to loan payoffs, titles, UCC filings, title insurance, flood insurance, PMI insurance, and any insurances covering all collateral types. Responsible for processing and maintaining timely forced place insurance for all collateral types that lapse insurance coverage per policy guidelines and loan documentation terms. Maintains processes to ensure that any escrow, mortgage loan insurance premiums, real estate taxes, and special assessments are paid in an efficient and timely manner. Responsible for providing and monitoring information concerning flood insurance reports, Fair Credit Reporting, and granting relief under Soldiers and Sailors Civil Relief Act. Maintains and processes indirect lending back office support activities including the indirect lending system (CUDL), interest rate maintenance, user maintenance, and dealer incentives.

Member Products – Maintains, processes, and reports new and cancelled credit life/disability insurance, payment protection, GAP, and warranty products to providers. Processes monthly reports to providers and management.

Accounting – Reviews invoices for payment, including appraisals, searches, recordings, insurances, credit checks, and other loan servicing bills. Posts entries and reconciles assigned loan servicing general ledger accounts. Responsible for reporting FORM 1098 to IRS.

Service Inquiries – Answers inquiries regarding proper insurance coverage, claims, real estate tax provisions, payment problems, and other matters relating to the maintenance of a loan.

Must comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.

Experience

Has experience with different types of loans and credit requirements.

Education/Certifications/Licenses

High school degree or GED required.

Interpersonal Skills

A significant level of trust and diplomacy is required to be an effective subject matter expert in the position. In-depth dialogues, conversations and explanations with customers / members, direct and indirect reports and outside vendors of a sensitive and/or highly confidential nature is a normal part of the day-to-day experience. Communications can involve motivating, influencing, educating and/or advising others on matters of significance.

Other Skills

 Proficient in computer keyboarding, spreadsheets and word processing.