Back-office HR Support Representative with Polish and English - based in Bulgaria

Sutherland has been a global leader in Customer Experience Management (CXM) for over 37 years, delivering cutting-edge automation and innovative solutions to enhance customer service worldwide.

With operations in 60 global locations—and a strong presence in Bulgaria since 2008—our team of over 2,000 professionals supports clients in 17 languages, working from our offices in Sofia, Varna, Burgas, or remotely.

 

As a Bilingual HR Support Representative, you will provide fully back-office administrative support throughout the employee lifecycle in a corporate HR environment, ensuring a positive experience for employees at every stage.

• You will work remotely in standard 8-hour day shifts, supporting HR operations across multiple sub-teams.

Key Responsibilities

Handle HR-related queries via email and internal systems (no direct client-facing communication)

Support and guide employees through onboarding, documentation, and HR procedures

Use internal ticketing systems to manage, track, and resolve employee requests

Validate and process documentation related to:

• Global Work Authorization – work permits, passports, background checks, and criminal record validation
• New Joiner Support – onboarding, documentation processing
• Data Management – updating employee records and personal information
• Exit Processes – offboarding and termination support
• Disability Services and Payroll inquiries
• Maintain strict confidentiality and high standards of professionalism
• Meet performance metrics and contribute to overall team success

• Fluency in Polish (minimum B2 level)
• Fluency in English (minimum B2 level)
• Strong attention to detail and high accuracy
• Excellent written communication and organizational skills
• Problem-solving mindset with ability to prioritize
• Comfortable working independently in a virtual environment
• Experience in administrative support or HR-related roles is a plus, but not mandatory

What We Offer

• Fully remote / work-from-home opportunity (standard working hours, full equipment provided)
• Fully back-office position with no voice support
• Long-term, full-time employment contract
• 21 days of paid vacation per year

Comprehensive benefits package including:

• Health and life insurance
• Food vouchers
• Multisport card
• Professional development through in-house training and certifications
• Recognition and rewards programs
• Employee Assistance Program with 24/7 psychological support
• Digital onboarding process with eSignature tools
• Exclusive employee discounts, gifts for life events, team-building