Back office Bilingue ( Home Care )

Distro

Yucatán permanent

Posted: February 17, 2026

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Quick Summary

El (Back Office) Scheduler coordina los horarios de los cuidadores y asegura que los clientes reciban atención oportuna y continua.

Required Skills

Customer Service Scheduling Problem Solving Decision Making Attention to Detail Multitasking

Job Description

El (Back Office) Scheduler coordina los horarios de los cuidadores y asegura que los clientes reciban atención oportuna y continua. El rol requiere toma de decisiones rápidas, empatía, resiliencia y precisión en un entorno de alto volumen. Además, se requiere un nivel de inglés B2 o superior, ya que la comunicación con personal, clientes y documentación en inglés es constante.
🛠️ Responsabilidades Principales
• Revisar horas preferidas y disponibilidad de cuidadores usando el software de programación Point‑of‑Care.
• Identificar turnos abiertos y asignarlos estratégicamente según las necesidades del cliente y las preferencias del cuidador.
• Analizar y optimizar horarios para garantizar cobertura máxima y continuidad del servicio.
✔️ Requisitos y Habilidades
• 6 meses a 1 año de experiencia como Scheduler o en un rol similar en:
• Salud / Healthcare
• Hospitales
• Hospitalidad
• Atención o soporte al cliente
• Experiencia en home care o home health es un plus importante.
• Inglés B2 o superior (indispensable) – lectura, comunicación verbal y escrita.

#Solvo #LI-Promoted

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