Back Office Associate

Lifebyte Systems

Taipei, Taipei City, Taiwan permanent

Posted: May 22, 2025

Job Description

LifeByte Systems 於2016年在澳洲雪梨成立，隸屬於全球排名前30之知名證券交易商。

在LifeByte，我們是一個以創新、精準和目標為驅動力的有遠見的專業團隊，作為我們不斷擴展的全球服務網絡的一部分，台北客服中心在實現跨區域客戶支援與推動服務卓越性方面發揮著關鍵作用。

我們正在尋找一位充滿活力的客戶服務專員，支援全球客戶發展。在這個職位上，您將確保客戶服務流程高效流暢，技術支援響應精準及時，同時作為台灣用戶需求與全球產品團隊之間的核心橋樑。

Job Descriptions

• 線上即時回覆客戶諮詢，提供專業且友善的協助
• 處理客戶郵件往來，確保回應迅速且準確
• 跨部門合作，協調內部資源以解決客戶問題
• 協助客戶完成帳戶開立與設定流程
• 主動回報並記錄系統異常，配合技術團隊持續優化平台

Requirements:
• 以文字方式回覆線上對談或郵件，解決跨國客戶相關問題。

• 協助處理VIP客戶緊急案例，維護VIP客戶使用滿意度。
• 主管交辦事項及客服例行性工作協調管理。
• 本職務僅為客服工作、亦不需推銷、無業績壓力。
• 需能接受週末與例假日輪班制度，月休8天。
• 無相關經驗可，提供相關培訓，具金融或客服背景尤佳。
• 需二技或大學以上畢。
• 英文讀寫需精通，英打速度快，黯簡體字尤佳。
• 早班：8:00～17:00 (需能接受週末與例假日輪班制度，月休8天)

Benefits:
• 外商工作氛圍，若您是位自律的人，很歡迎你!!
• 能與國外同仁交流，增加視野，充滿前景的工作環境。
• 歡迎重視團隊合作，擁有良好溝通能力、思路清晰、富責任感、有效率、滿滿服務熱忱的您加入。
• 轉正後享有獎金考核額外發放(2個月一次，約1千-5千)

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