Back Office Associate | Healthcare Account | Get a 21K Signing

ISTA Personnel Solutions

Makati, Metro Manila, Philippines permanent

Posted: March 11, 2026

Job Description

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Customer Service Representative to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

Account specific roles and responsibilities:

• Perform eligibility verification for healthcare members with accuracy and timeliness.
• Handle inbound and/or outbound calls related to healthcare inquiries.
• Provide clear and professional communication when addressing member concerns.
• Update and maintain member information in the system accurately.
• Adhere to organizational policies, procedures, and service level standards.

Requirements:
• At least 6 months BPO experience

• US Healthcare Insurance experience is an advantage
• Proficient in using MS Tools
• Good verbal and written English skills
• Must be willing to work on-site in Makati
• Amenable working night shifts

Benefits:
What can we offer you?

• Competitive salary and benefits
• Health Insurance with free dependents*
• 10%-night differential
• Attendance Bonus
• Paid time off
• Convertible to cash leave credits
• Performance Appraisal
• Work-life balance
• A focus on growing your career path with us
• We encourage you to follow your passions and learn new skills

Our commitment to you

• Strong culture and values-driven leadership
• We create opportunities for you to learn and grow at any stage of your career
• Continuous learning and innovation
• We foster an all inclusive environment where everyone thrives

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