B2B Order Fulfilment Lead

Confidential

Christchurch, Dorset permanent

Posted: February 25, 2026

Required Skills

Job Description

IFGlobal is a fast growing eCommerce fulfilment business with operations across the UK, USA, and Europe. With a new state-of-the-art warehouse at Aviation Park West, we’re scaling fast, and we want people who want to grow with us.

We’re looking for a B2B Fulfilment Lead to ensure our wholesale and retail orders are accurate, compliant, and delivered on time, while leading and motivating a high-performing warehouse team.

The Role

Owning It

Ensure all B2B orders meet retailer compliance standards (labelling, barcoding, pallet configuration, EDI, etc.)

Oversee picking, packing, staging, and dispatch of orders

Ensure shipping documentation and labels are accurate

Proactively reduce chargebacks and penalties

Troubleshoot WMS/ERP and EDI order issues

Succeeding Together

Plan and allocate workloads to meet delivery SLAs

Support and train warehouse operatives on compliance procedures

Lead and motivate teams to maintain accuracy and efficiency

Enforce warehouse SOPs and compliance checklists

Go Above and Beyond

Track KPIs and report on compliance performance

Identify recurring issues and implement improvements

Lead by example in operational excellence, safety, and organisation

You’ll Bring

Experience in B2B order fulfilment or warehouse operations (3PL or retail distribution preferred)

Knowledge of retail compliance standards (Amazon Vendor, Tesco, Boots, Asda, etc.)

Familiarity with WMS, ERP, and EDI systems

Strong attention to detail and problem-solving skills

Confident team leadership and people management experience

Desirable: supervisory/managerial experience, reducing chargebacks, forklift/MHE knowledge

Benefits

Health cash plan

20 days holiday + bank holidays (increasing with service)

Birthday off

Company social events

On site parking

If you’re ready to own it, succeed together, and go above and beyond, we’d love to hear from you.

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