Azure Infrastructure Engineer

Job Title: Azure Infrastructure Engineer

Location: Cardiff (Hybrid) with UK travel to other ARO offices and Client Locations as required

Salary: up to £39,000

Contract type: Permanent

#LI-Hybrid

About the role

We’re building a new team at ARO and are looking for an Azure Infrastructure Engineer to help support and evolve our cloud services within a Managed Services environment.

This is a hands-on technical role where you’ll play an active part in the day-to-day operation and support of Microsoft Azure platforms. You’ll work across core areas such as compute, networking, and identity, helping to maintain stable, secure environments while contributing to ongoing improvements and best practices.

Working closely with experienced engineers, architects, and external partners, you’ll be trusted to troubleshoot issues, support customer environments, and deliver reliable infrastructure services. At the same time, the role offers plenty of scope to deepen your Azure expertise, build on your existing experience, and progress into more advanced cloud engineering responsibilities.

We’re looking for someone with working experience with Azure IaaS who brings a strong problem-solving mindset, clear communication skills, and a genuine interest in cloud infrastructure and managed services. This is an excellent opportunity to take the next step in your Azure career within a collaborative and fast-growing team.

Please note that this is a Hybrid role with onsite requirement 3 days a week. You must be able to commute to the office and have your own transport.

What you’ll do

Azure Platform Support & Operations

• Support the deployment and maintenance of Azure resources across customer environments.
• Assist with implementing Azure landing zones and subscription structures using agreed standards.
• Operate Azure services in line with governance, security, and compliance requirements.
• Carry out routine operational tasks such as patching, updates, and lifecycle activities under supervision.

Networking & Connectivity

• Support Azure networking components including:
• VNets and peering
• Network Security Groups (NSGs)
• Azure Firewall and Application Gateway
• Azure DNS and User Defined Routes (UDRs)

• Assist with monitoring and troubleshooting ExpressRoute and hybrid connectivity.
• Work alongside external partners managing hub connectivity and shared services.

API Management & Integration

• Support Azure API Management (APIM) environments.
• Assist with managing APIs, policies, certificates, and integrations.
• Help investigate and resolve APIM-related incidents and performance issues.

Automation & Infrastructure as Code

• Contribute to Infrastructure as Code (IaC) using Bicep, ARM templates, or Terraform.
• Support CI/CD pipelines for infrastructure delivery and change implementation.
• Learn best practices for automation, repeatability, and quality in deployments.

Monitoring & Support

• Monitor Azure environments using Azure Monitor and Log Analytics.
• Respond to incidents, service requests, and change requests as part of a managed services team.
• Escalate complex issues appropriately and assist with root cause analysis.
• Identify opportunities to improve reliability, security, and cost efficiency.

Customer & Team Collaboration

• Support customer interactions as part of managed services engagements.
• Produce and maintain operational documentation and runbooks.
• Work closely with senior engineers and architects to develop technical skills.
• Participate in knowledge sharing and continuous learning activities.

Requirements:
What we are looking for?

Essential

• Some hands-on experience working with Microsoft Azure (commercial, placement, or lab-based).
• Basic understanding of Azure services, particularly compute, networking, and identity.
• Interest in cloud infrastructure and managed services environments.
• Strong troubleshooting mindset and willingness to learn.
• Good communication skills and ability to work with customers and internal teams.

Desirable

• Experience in an MSP or IT support environment.
• Exposure to Azure networking concepts (VNets, NSGs, VPNs).
• Basic experience with Infrastructure as Code or scripting.
• Familiarity with PowerShell or Azure CLI.
• Entry-level Azure certifications (AZ-900, AZ-104).

Benefits:
Who are we?

ARO has 25 years’ experience in Collaboration, Connectivity, Cloud and Infrastructure and Cyber Security services both in the UK and Internationally and has a nationwide presence with offices across the UK.

As one of the UK’s leading independent IT and communication experts our mission is to deliver a seamless technology experience to all end users. To make that vision a reality, we need bright, tenacious and inspiring talent to help drive our performance, growth and achieve this mission.

To make us successful we focus on strong communication, a culture based on fun, trust and collaboration. We have created a modern workplace environment, which is full of engaged, energetic, positive and curious people whose productivity, resilience and wellbeing allow them to thrive.

In 2021 we were awarded the People Insight’s Outstanding Workplace Award, which celebrates organisations building positive workplace cultures and acting on employee feedback to spark positive change.

Why Work for ARO?

At ARO we are committed to creating an excellent employee experience. Our employees, culture and additional benefits all make ARO a great place to work. Come join us!

We offer a wide range of benefits and incentives to our employees including:

💰 Company Pension Scheme and matching contributions

🎁 Company Perks portal

🏥 Private Medical insurance

🛡️ Life assurance

✈️ 25 days holiday plus bank holidays plus holiday trading

🎂 Your Birthday off, on us

💪 Health Club and Wellbeing Scheme

📈 ARO Shares after 12 months employment

🤝 Employee Assistance Programme

💻 Technical Training Academy and E-learning

💼 Hybrid working

If even 80% of this matches your experience and attributes, we would be delighted to hear from you.