AWS Infrastructure Architect (IVR / Voice Platforms)

Miratech is an IT services and outsourcing company that provides services to multinational organizations all over the world. Our highly professional team achieves success with 99% of IT projects in financial, telecommunication, and technology domains. Founded in 1989, Miratech has its headquarters in New York, USA; with R&D centers in Poland, Philippines, Slovakia, Spain, and Ukraine. Technical complexity is our passion, stability is our standard, friendly work environment is our style. We empower our employees to grow together with the company, to achieve ambitious goals, and to be a part of the international relentless team which helps the visionaries to change the world.

The Infrastructure Architect is a senior technical authority responsible for defining, owning, and evolving the AWS-based infrastructure that supports large-scale IVR and voice platforms.

This role ensures that cloud infrastructure is secure, scalable, resilient, and aligned with long-term business and technical strategy. The Infrastructure Architect translates business and non-functional requirements into robust AWS architecture designs, establishing cloud standards, governance models, and reliability frameworks.

Working closely with Application Architects, DevOps Engineers, IVR Engineers, and Project Managers, the role provides architectural leadership across AWS services, automation, networking, security, and operational excellence. The Infrastructure Architect remains technically engaged, validates cloud implementations, and guides platform evolution to meet performance, availability, and cost-efficiency goals.

Responsibilities

• Own and define end-to-end AWS infrastructure architecture for IVR and voice platforms
• Design scalable, highly available, and fault-tolerant cloud architectures across multiple availability zones and regions
• Define AWS architecture standards, best practices, and governance models
• Architect VPC design, networking topology, routing, security groups, and connectivity strategies
• Design and govern Infrastructure as Code (IaC) frameworks (e.g., Terraform, CloudFormation)
• Define cloud security architecture, including IAM strategy, encryption, secrets management, and compliance controls
• Architect compute and container strategies (EC2, Auto Scaling, ECS/EKS if applicable)
• Define storage and database infrastructure strategy (RDS, S3, EBS, backup and recovery models)
• Establish disaster recovery and business continuity strategies in AWS
• Define observability standards (CloudWatch, logging, metrics, tracing integrations)
• Guide cost optimization strategies and cloud resource governance
• Identify performance constraints, scalability risks, and architectural bottlenecks early
• Review cloud implementations to ensure compliance with architectural standards
• Support complex production issues from a systemic cloud architecture perspective
• Collaborate with stakeholders on feasibility assessments, technical planning, and risk management

• Proven experience designing AWS-based infrastructure architecture in enterprise environments
• Deep expertise in AWS core services (EC2, VPC, IAM, RDS, S3, ELB/ALB/NLB, Auto Scaling)
• Strong understanding of multi-AZ and multi-region architecture design
• Experience implementing Infrastructure as Code (Terraform, CloudFormation, or similar)
• Strong knowledge of AWS networking, security, and identity management
• Experience designing disaster recovery and high-availability cloud systems
• Solid understanding of Linux-based systems in AWS environments
• Experience with monitoring and observability tools (CloudWatch, centralized logging solutions)
• Understanding of cloud cost management and optimization principles
• Experience supporting IVR, Genesys, SIP, or voice platforms in AWS is a strong advantage
• Strong troubleshooting skills across infrastructure and networking layers
• Ability to clearly communicate architectural trade-offs to both technical and non-technical stakeholders

We offer:

• Culture of relentless performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth. 
• Competitive pay and benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program. 
• ForeverRemote work culture: make the most of the flexibility that comes with remote work. 
• Growth mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities. 
• Global impact: collaborate on impactful projects for top global clients and shape the future of industries. 
• Welcoming multicultural environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events. 
• Social sustainability values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality. 

* Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.