AVEDA Retail Services Associate

DO WHAT YOU LOVE, LOVE WHAT YOU DO
Our mission at Aveda is to care for the world we live in, from the products we make to the ways in which we give back to society. At Aveda, we strive to set an example for environmental leadership and responsibility, not just in the world of beauty, but around the world. ~ Horst Rechelbacher

Who We Are:

Do What You Love – Love What You Do. Founded in 2004, Nurtur Aveda is a community of professionals dedicated to environmental responsibility and developing future leaders in the world of beauty and wellness.

Responsibilities: 

Uphold the Nurtur Core Values and Behaviors and Aveda Success Factors

Demonstrate a strong understanding that the salon/spa industry is “high touch” and requires strong interpersonal skills and attention to the needs of others

Focus continually on hospitality, guest care, and service excellence by welcoming guests and students and treating them with care and respect

Perform Aveda rituals for guests as they are waiting for appointments including offering tea or water and hand and arm rituals

Walk the clinic floor to update service times on an ipad, offer guests tea or water as you notice they do not have any and offer to pre-book next service

Complete the Aveda retail service cycle for every guest

Check guests in and out for appointments, ensuring that their contact information is correct, the appointment is booked appropriately with the necessary notes, and that the guest is rebooked accordingly

Assist the Support Center by answering inbound calls from guests as necessary

Effectively utilize and maintain the guest database and student books, ensuring that guest profiles are up-to-date and appointments are booked correctly

Identify and work collaboratively to resolve student and guest challenges and/or requests in an efficient and timely manner

Serve as a role model to students by presenting and reinforcing a professional appearance and behavior at all times

Help maintain a cohesive, cooperative work environment through team building and motivation

Effectively educate students, guests, and fellow team members about policies, products, services, promotions, and launches

Actively participate in training programs for sales skills, product knowledge, and customer service

Partner with the Guest Care team and leadership to set personal, team, and Institute objectives and goals in sales, pre-booking, re-booking, and retention

Create a sense of urgency in task completion and achieving goals by motivating self and others to accomplish objectives effectively

Interface effectively and collaborate with peers and leadership to successfully meeting scheduling needs

Ensure there is always sufficient product inventory by assisting in regular physical inventory counts as required, assisting with the receipt, transfer, and shipment of product in an accurate and timely manner, and by communicating inventory opportunities, challenges, and incidents to leadership immediately

Ensure that all waste materials are recycled in the proper fashion as dictated by local laws and Company guidelines

Follow all Company guidelines and policies to properly open and close the retail area

Follow all guidelines as set forth in the Cash Management Policy and ensure fiscal responsibility in the retail area by limiting expenditures and maintaining and achieving personal and Company sales goals

Maintain all safety, security, and technological standards and identify and communicate potential problems, issues, and challenges to leadership immediately

Ensure laundry is always done and that we have clean towels and linens available for student use

Participate in and assist with Aveda and Nurtur corporate events including career fairs, marketing events, Earth Month, Beauty for a Cure, etc.

Perform duties as assigned and/or required to meet business needs

Abide by all other Nurtur policies and procedures as outlined in the Team Member Handbook and Code of Conduct

Requirements:

High school diploma or GED equivalent, Bachelor’s degree a plus

Minimum of 2 years’ continuous retail, customer service, restaurant, or hospitality experience required; experience in the cosmetology industry highly preferred

Valid state-issued Cosmetologist or Esthetician license preferred but not required

Exhibit self-direction, initiative, resourcefulness, and follow-through with the ability to work at a fast pace and handle multiple tasks and projects at the same time

Excellent interpersonal, communication, and presentation skills

Demonstrate professionalism and confidentiality in manner, dress, and conduct

Computer proficiency in Microsoft Word and Excel

Ability to set and achieve goals, implement decisions, and work under strict deadlines 

Ability to work a flexible schedule, including evenings and weekends as needed

Strong commitment to customer service excellence and to the Company’s mission and vision

Physical Demands and Work Environment:

Walk, stand up, and/or sit for up to eight (8) hours per day

Use hands to handle objects and reach with hands and arms

Walk, sit, stand, balance, stoop, speak, and hear

See a computer screen and read paper and electronic documents

Occasionally lift and/or move objects up to 30 pounds

Tolerate a minimal to moderate noise level typical of a school setting

Perks and Benefits:

Health Insurance

401k Matching 

Dental/Vision/Life 

PTO

Employee Discount - 50%

Professional Development Budget

Growth Opportunities

Travel Requirements:  The team member in this position must be able to travel locally to events and for out-of-state training and events as necessary. 

Equal Opportunity Employer :

Nurtur Holdings LLC (including its affiliated organizations) is an Equal Opportunity Employer. All employees and applicants are covered by federal and state laws designed to safeguard employees and job applicants from discrimination on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information, military service, or other non-merit-based factors.  Consistent with these obligations, Nurtur also provides reasonable accommodations to employees and applicants with disabilities and for sincerely held religious beliefs, observances, and practices. 

If this is the Culture you believe in, then this is the place for you!!  Apply Today!