Avaya Telephony Engineer

OUTsurance

Centurion, GP, South Africa permanent

Posted: March 12, 2026

Job Description

OUTsurance has been propelling the South African insurance industry forward for the last 28 years. As leaders in the field, we’re always looking for innovative ways to create digitally advanced solutions, without losing sight of our human values. Our continued success can be attributed to outstanding employees who set the bar high with their energy and expertise. If you’re keen to grow your career in a vibrant environment with lots of ‘fun’, this could be the career opportunity you’ve been looking for.

We are seeking an experienced Avaya Telephony Engineer to support and manage our enterprise telephony infrastructure. The ideal candidate will have deep expertise in administering, maintaining, and optimizing Avaya telephony systems in a complex, high-availability environment

Core Responsibilities:

• Day-to-day administration and maintenance of the Avaya voice platform
• Perform configuration changes, moves, adds, and deletes (MACDs)
• Manage dial plans, call routing, and voice policies
• Maintain Avaya servers, gateways, and endpoints
• Monitor system performance and conduct routine health checks
• Troubleshoot and resolve telephony issues and outages
• Manage firmware/software updates and patching cycles
• Work with vendors and carriers for circuit provisioning and troubleshooting
• Integrate Avaya systems with other platforms (e.g., Microsoft Teams, SIP-based applications)
• Maintain documentation, including system diagrams and change records
• Participate in on-call support rotation and after hours maintenance windows

Skills & Attributes:

• Strong analytical and problem-solving skills
• Solid understanding of VoIP protocols (SIP, H.323)
• Familiarity with networking fundamentals (LAN/WAN, QoS, VLANs)
• Excellent communication and documentation skills
• Ability to work independently and collaboratively in a fast-paced environment

Education & Certifications:

• Avaya Oceana Solution Integration and Support
• Avaya Aura Core components and Support and integrating Avaya Core
• Avaya Aura Contact centre implementation, administration and support
• Avaya Aura Experience Portal and Pro-Active outreach Manager
• Avaya Communication Manager
• Avaya Application Enablement Services
• Avaya Breeze

Experience:

• Minimum 10 years of hands-on experience administering and supporting Avaya voice platforms
• Proven experience with:• Avaya Aura Communication Manager
• Avaya Session Manager
• Avaya System Manager
• Avaya Messaging
• Avaya Media Gateways (G450/G430)
• SIP technologies

• Experience with Oracle Session Border Controllers 
• Verint Call recording
• VMWare and SQL experience advantageous

An ideal candidate will be able to align their personal work values to the OUTsurance values of Awesome Service, Dynamic, Honest, Human, Passionate and Recognition.

In accordance with OUTsurance Insurance Company Ltd Employment Equity goals, preference will be given to individuals who meet the job requirements and are from the various designated groups. 

Why Apply Through MisuJob?

AI-Powered Job Matching: MisuJob uses advanced artificial intelligence to analyze your skills, experience, and career goals. Our matching algorithm compares your profile against thousands of job requirements to find positions where you have the highest chance of success. This saves you hours of manual job searching and ensures you only see relevant opportunities.

One-Click Applications: Once you create your profile, applying to jobs is effortless. Your resume and cover letter are automatically tailored to highlight the most relevant experience for each position. You can apply to multiple jobs in minutes, not hours.

Career Intelligence: Beyond job matching, MisuJob provides valuable career insights. See how your skills compare to market demands, identify skill gaps to address, and understand salary benchmarks for your experience level. Make data-driven decisions about your career path.

Frequently Asked Questions

How do I apply for this position?

Click the "Register to Apply" button above to create a free MisuJob account. Once registered, you can apply with one click and track your application status in your dashboard.

Is MisuJob free for job seekers?

Yes, MisuJob is completely free for job seekers. Create your profile, get matched with jobs, and apply without any cost. We help you find your dream job without any hidden fees.

How does AI matching work?

Our AI analyzes your resume, skills, and experience to understand your professional profile. It then compares this against job requirements using natural language processing to calculate a match percentage. Higher matches mean better fit for the role.

Can I apply to jobs in other countries?

Absolutely. MisuJob features jobs from companies worldwide, including remote positions. Filter by location or look for remote opportunities to find jobs that match your preferences.

Ready to Apply?

Join thousands of job seekers using MisuJob's AI to find and apply to their dream jobs automatically.