Avaya Telecom Support Technician

TecTammina

Pittsburgh, PA, United States contract

Posted: October 9, 2015

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Quick Summary

Tech Support Technician with 3-6 years of experience in Avaya Aura software, specifically Communications Manager and Session Manager, is required. The ideal candidate should have experience with Avaya Call Center and intermediate-level technical skills. The successful candidate should be able to troubleshoot and resolve issues with telephones and deploy advanced features as needed.

Required Skills

Avaya Communications Manager Session Manager Call Center Telephone Manner Changeover Troubleshoot FIX Connectivity Project Deployment Call Center Design Department Moves

Job Description

Tech Tammina LLC

Qualifications of a successful candidate must include:

• Intermediate (3-6 years) experience with the Avaya Aura software, specifically Communications Manager (CM) and Session Manager (SM);

• Avaya Certifications (not required, but is a plus);

• Experience with Avaya Call Center (not required, but is a plus).

Responsibilities of the IT Resource shall include but are not limited to the following:

• Telephone Move, Add, Change work;

• Troubleshoot and resolve issues with telephones;

• Deploy advanced features as needed;

• Facilitate call center adds and changes;

• Facilitate department moves;

• ACD Changes cabling oversight for moves;

• Network port activations as needed;

• Train other team members.

Share the Profiles to mahesh(@)techtammina(dot)com

Contact: 703-349-1214

Job Type: C2C/1099

Status: USC/GC/H1B

Keep the subject line with Job Title and Location

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