AV Technician

Role: AV Onsite Technician

Contract Type: Permanent & Full-time on site

Location: Hyderabad

Salary: Excellent and negotiable salary depending on experience, plus company benefits

Kinly is a unified global leader in collaboration, systems integration, and managed services. We focus on transforming workspaces, simplifying complexity, and empowering people. Our in-house expertise includes AI-powered room monitoring, 24/7 support, and a unique enterprise service layer, enabling us to operate with even greater agility, efficiency, and precision.

With 27 offices in 11 countries, 1,600 colleagues, 900 specialist accreditations, 40-years' professional experience and 2,500 customers, we are delivering scalable, secure, and sustainable solutions around the world.

We now have an exciting newly created position, for an AV / VC Technician to join our highly collaborative team, working onsite at a major global company.

Working as the onsite technician you will be responsible for in-room and remote resolution support liaising with the VNOC and management to ensure smooth delivery of the Managed Videoconferencing Service for our dedicated client.

The position will need to be engaged with all key customers, act as a liaison between customer and entire service delivery team and be responsible for measuring customer satisfaction, identifying areas of service improvement, delivering solutions and implementing long term improvement plans across the customers’ on-site support team.

Key responsibilities:

• Undertake tier 1-3 troubleshooting of any non-functional AV equipment, assist in the set-up and support of high level multi room events

• Assist in preventative maintenance checks

• Provide basic training of equipment to client personnel

• Own endpoint success in the designated region to include software updates, firmware upgrades, onboarding, testing, and end user training

• Communicate internally with project managers, account managers, maintenance implementation managers, engineering staff, and sales to keep all parties up to date on the resolution of customer issues

• Resolve customer issues and escalate any issues to management where necessary

• Communicate with end users to assist with diagnosing and resolving issues

• Assist in the set up and support of high level, multi room events

• Escalate any technical issues found in the rooms and conduct break/fix

• Assist in the preventative maintenance checks

• Participate in root-cause analysis of technical issues to assist with the resolution of trouble tickets.

• Update and recommend processes and procedure changes to better assist customers and resolve issues

Skills & experience:

• Proven experienced working in a similar role

• Strong working knowledge of videoconferencing standards

• Ability to troubleshooting of AV Conferencing systems

• Working experience with major videoconferencing equipment such as: Teams, WebEx, Zoom, Codec’s Cisco, Poly, MCU and control systems from Cisco, Poly, Crestron

• High level of professionalism, integrity and interpersonal skills

• Exceptional customer service skills

If you are selected for interview, and need any reasonable adjustments made for your interview, please let the Talent Acquisition team know, at the point of scheduling.

If you do require details of the vacancy or the application process in an alternative format, please email [email protected] outlining your requirements.

Equal Opportunities:

Kinly is committed to providing equal opportunities in employment, all qualified applicants will receive consideration for employment without regard to sex, age, gender identity, pregnancy, colour, race, national origin, sexual orientation, disability, religion or any other ‘protected characteristics. We welcome your application.