Auxiliar de Operaciones Comerciales / Business Support Operations (Individual Contributor)

Fictiv Exists to Enable Hardware Innovators to Build Better Products, Faster

Fictiv exists
to help product innovators create.

Fictiv is a global manufacturing and supply chain company that enables organizations to scale globally across Fictiv’s four global manufacturing centers in India, Mexico, China, and the U.S.. Companies use Fictiv to access high-quality production, optimize supply chain logistics, and mitigate supply chain risk—ensuring they can move from prototype to full-scale manufacturing with speed and confidence. To date, Fictiv has delivered more than 35 million commercial and prototype parts for industries such as aerospace, robotics, automotive, climate tech, and more, helping them innovate faster, free up precious resources, and drive profitable growth.

Auxiliar de Operaciones Comerciales / Business Support Operations (Individual Contributor)

Location: Monterrey area, Nuevo León, Mexico

About the Role

We are looking for a Business Support Operations professional to support our U.S.-based sales team with day-to-day administrative and coordination tasks. This is an individual contributor (IC) role, ideal for someone early to mid-career with approximately 2+ years of experience in sales support, administration, or customer service.

This role is not senior-level and does not include people management or strategic ownership. It is a hands-on position focused on execution, accuracy, organization, and strong communication with internal teams and customers.

Key Responsibilities

Sales Support & Administration

• Maintain and update CRM systems (e.g., Salesforce, HubSpot, Odoo) with accurate and timely sales data

• Prepare and process sales quotes, invoices, purchase orders, and contracts

• Coordinate with internal teams (logistics, finance, operations) to support the sales cycle

• Track order status, follow up on required documentation, and assist with basic sales reporting

• Organize and manage sales documentation in accordance with internal processes

Customer Support (Occasional)

• Respond to customer inquiries via email, chat, or phone in a professional and timely manner

• Provide basic product information and order status updates

• Escalate more complex issues to the appropriate internal teams

• Represent the company with professionalism and a customer-focused mindset

Quality & Process

• Follow and contribute to the company’s Quality Management System (QMS)

• Maintain organized records and support consistency across sales-related processes

Required Qualifications

• Bachelor’s degree in Business Administration, Sales, Marketing, or a related field

• 2+ years of experience in sales support, administrative, or customer service roles

• Strong written and verbal English communication skills

• Comfortable working with Microsoft Office, Google Workspace, and CRM tools

• Ability to work independently, prioritize tasks, and meet deadlines

Preferred Qualifications

• Experience working with international or U.S.-based teams

• Familiarity with U.S. business practices and customer expectations

• Basic understanding of sales processes (B2B or B2C)

Important Note

This position is intended for junior to mid-level professionals who enjoy operational, administrative, and support-focused work. It is not a senior, lead, or management role.

Auxiliar de Operaciones Comerciales (Rol Individual – IC)

Ubicación: Área de Monterrey, Nuevo León, México

Sobre el Puesto

Buscamos un(a) Auxiliar de Operaciones Comerciales para apoyar al equipo de ventas en Estados Unidos con tareas administrativas y de coordinación diaria. Este es un rol de contribución individual (IC), ideal para una persona en una etapa temprana a intermedia de su carrera, con alrededor de 2+ años de experiencia en soporte comercial, funciones administrativas o atención al cliente.

Este no es un puesto senior, ni incluye liderazgo de personas o responsabilidades estratégicas. Es un rol operativo y práctico, enfocado en la ejecución, el orden, la precisión y la comunicación efectiva.

Responsabilidades Principales

Soporte Administrativo Comercial

• Mantener y actualizar sistemas CRM (por ejemplo, Salesforce, HubSpot, Odoo) con información precisa y actualizada

• Preparar y procesar cotizaciones, facturas, órdenes de compra y contratos

• Coordinarse con equipos internos como logística, finanzas y operaciones para apoyar el ciclo de ventas

• Dar seguimiento al estatus de órdenes, documentación pendiente y reportes básicos

• Administrar y organizar documentación comercial conforme a los procesos internos

Atención al Cliente (Ocasional)

• Atender consultas de clientes por correo electrónico, chat o teléfono de forma profesional y oportuna

• Proporcionar información básica de productos y actualizaciones sobre pedidos

• Escalar situaciones más complejas a los equipos correspondientes

• Representar a la empresa con un enfoque profesional y orientado al cliente

Calidad y Procesos

• Cumplir y contribuir al Sistema de Gestión de Calidad (QMS)

• Mantener registros organizados y apoyar la consistencia de los procesos comerciales

Requisitos

• Licenciatura en Administración, Ventas, Mercadotecnia o carrera afín

• 2+ años de experiencia en roles administrativos, soporte comercial o atención al cliente

• Buen nivel de inglés hablado y escrito

• Manejo de Microsoft Office, Google Workspace y herramientas CRM

• Capacidad para trabajar de forma independiente, organizar prioridades y cumplir con fechas límite

Deseable

• Experiencia trabajando con equipos internacionales o de Estados Unidos

• Conocimiento básico de prácticas comerciales en EE. UU.

• Comprensión general de procesos de ventas (B2B o B2C)

Nota Importante

Este puesto está diseñado para perfiles junior a nivel intermedio que buscan desarrollarse en funciones administrativas y de soporte operativo. No es un rol senior, de liderazgo ni de gestión de equipos.

About Fictiv

Fictiv is transforming how the next rockets, self-driving cars, and life-saving robots are designed, developed, and delivered to customers around the world. People who succeed at Fictiv are talented, creative, and driven to achieve professional excellence and support our vision to help product innovators create.

We’re actively seeking teammates who:

• Bring diverse perspectives and experience to our culture and company.

• Excel at being part of a strong, empathetic team.

• Thrive in an environment emphasizing respect, honesty, collaboration, and growth.

• Have an ‘always learning’ mindset that celebrates learning, not just wins.

• Help us continue to build a world-class organization that values the contributions of all of our teammates

We encourage applications from members of underrepresented groups, including but not limited to women, members of the LGBTQ community, people of color, people with disabilities, and veterans.