Automotive Warranty Solution Analyst

MSX International Group is the leading global provider of outsourced business solutions for the automotive industry making business in more than 80 countries. MSXI’s deep industry expertise combined with advanced data analytics and custom software solutions improve the performance of automotive dealership networks by increasing revenue, reducing cost, and enhancing customer satisfaction.

This is an exciting opportunity where you will be responsible for the analysis of and acting upon field quality related issues gathered from warranty data and technical reporting systems, providing accurate data and presentations to vehicle assembly and engineering departments that will result in vehicle quality improvements. You will also be required to attend escalation meetings to support and ensure quality topics are worked on and progressed efficiently with an effective solution. You will design, produce, maintain, and evolve reports, drawing on a variety of data sources specifically using PowerBI as the reporting tool of choice. The role will occasionally require business travel within the EU liaising with process partners and engineering departments.

Responsibilities:

• Liaise between the manufacturing plant and engineering departments on field quality topics to support with development of solutions leading to a reduction in warranty costs.
• Ensure customer safety and product liability issues are communicated and escalated to the quality departments, engineering and manufacturing plant, ensuring customer protection.
• Represent Aftersales in quality meetings, presenting field quality information to suppliers, management, and corporate personnel to facilitate problem resolution process.
• Continual assessment of the Aftersales quality reporting process, providing input on processes shared across the group, aid in implementation of new processes or improvements to existing.
• Produce quality reports and dashboards according to business needs.
• Lead on initiatives, when required, by engaging appropriate stakeholders to gather requirements and support with problem solutions in the most effective and efficient way.

• High level of competence using Microsoft Office (primarily Excel/PowerPoint).
• Strong analytical and problem-solving capabilities and a high degree of initiative and creativity.
• Ability to understand large amounts of data and identify trends.
• Excellent communication skills (written and oral).
• Ability to be assertive.
• An ability to think clearly and accurately when under pressure.
• Knowledge of Reporting tools and building reports in Power BI.
• Experience of working with SAP.
• High level of cultural understanding across all markets as customer expectations varies between regions.
• Able to work on their own, under pressure and prioritise workload.
• Understanding of global Service, Parts and Warranty processes both internally and in the dealer network.
• Experience of working in an Aftersales Service Environment.
• Proven experience of data analysis and identifying trends.
• A sound knowledge of automotive vehicles and components.
• Proven experience of presenting feedback to varied levels of management and business area.

When you join our team, you become part of the MSX International family. It’s more than a job – it’s the opportunity to build a career, make a difference, and be part of an exciting industry.

At MSX, our employees are the force behind our success. We are dedicated to empowering and encouraging our people and offer flexible working methods to suit all. We are a Disability Confident Committed organisation who takes pride in our diverse workforce.

In joining MSX, you can enjoy:

• 25 days annual leave entitlement (plus bank holidays)
• Company contributory pension plan
• Cashback healthcare scheme
• Life Assurance
• Car Salary Exchange Scheme

Working pattern and location

• 40 Hours per week
• Monday-Friday
• Location: Bognor Regis

 

With over 5,000 employees based in more than 80 countries across the globe, our teams provide industry leading expertise that spans:

• Consumer Engagement
• Parts, Accessories & Service Performance
• Actionable Insights
• Repair Optimization & Compliance
• Learning Solutions
• Distribution & Sales Performance

Our proven track record means that we now partner with almost every car manufacturer on the market.

The MSX Purpose

To empower Movers and Makers to thrive in our ever-changing world

The MSX Mission

To harness our expertise in mobility, the creativity of our global teams, and the power of technology, to craft tailored, sustainable and innovative solutions.

The MSX Vision

To be the clients’ first choice, recognized for our operational excellence and commitment to driving change and innovation in the mobility industry.

MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.