Automotive Technical Trainer & Support Engineer

MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement.

With our global teams, industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers.

Are you an automotive fan? Are you an experienced trainer in the automotive field? MSXI has the job for you!

MSX is looking for a proactive and enthusiastic TAutomotive Technical Trainer & Support Engineer to join our team in Rome.

 

The objective of the role is to increase the technicians' knowledge about the product, general and specific equipment, repair and diagnostic procedures to achieve the highest level of repair quality. Additionally, the resource is asked to provide. diagnostic assistance, technical information and recommendations, mainly via ticketing system but also by phone, to Authorized Repairers and independent workshop to support them in fixing concerns affecting the National Sales Company’s vehicles

We would love to welcome a new colleague passionate about the automotive field, oriented to teamwork and taking the good dose of initiative to achieve results. Our ideal Automotive Technical Trainer & Support Engineer has excellent communication skills as well as must follow the specifications and requests provided by the Project Manager and the Technical Trainers Supervisor to:

• · Prepare and deliver the courses as required by the guidelines, ensuring a high level of technical competence.
• · Take care of the equipment (diagnostic tools, vehicles, projectors, etc.), the workshop and classrooms.
• · Cooperate in team building and collaborate in solving potential problems (team working).
• · Communicate potential critical situations to the PM and suggest improvements.
• · Commit to continuously improving their quality standards and correcting the implementation of project processes during delivery if necessary.
• · Assist in developing new training materials and methods.
• · Manage course participants according to daily situations during delivery, ensuring consistently high service quality.
• · Provide diagnostic support
• · Analyze and understand technical issues and provide relevant recommendations
• · Offer explanations and insights on diagnostic procedures and the technical literature published by the Client
• · Maximize customer satisfaction regarding the service provided.

 

Requirements:

• · Degree in Mechanical or Electronic Engineering or minimum 5 years of experience in automotive technical field if not graduated
• · Advanced user of MS Office package
• · Good knowledge of English (B1) and Italian, spoken and written;
• · Good communication skills, adaptable to different people.
• · Leadership in managing classrooms, with technical problem-solving skills.
• · Team player with a strong interest in automotive

 

 

If you can demonstrate that you are an experienced trainer, and enthusiast for the automative industry we would like to hear from you!

What is in it for you?

At MSX, our employees are the force behind our success. We are dedicated to empowering and encouraging our people and offer flexible working methods to suit all. We are a Disability Confident Committed organisation who takes pride in our diverse workforce.

In joining MSX, you can enjoy:

• · Competitive salary
• · Company laptop
• · Dynamic environment

 

Working pattern:

• · Full-time role
• · Rome

MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.