Automotive Technical Support Specialist (Hungarian/German/French/Dutch/Italian/Spanish/Portuguese/Swedish speaking)

MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement.

With our global teams, industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers.

Do you have a passion for automotive technology, diagnostics, and Electric Vehicles? Are you energized by solving complex technical challenges and supporting others in delivering outstanding service? Join our international team and play a key role in supporting retailers and workshops across Europe for some of the world’s leading automotive brands.

We are looking for Automotive Technical Support Specialists with strong workshop experience and excellent communication skills in English + one of the following languages: Hungarian, German, French, Dutch, Italian, Spanish, Portuguese or Swedish.

This is an exciting opportunity to work at the heart of automotive innovation, supporting Authorized Repairers and Independent Operators with technical, diagnostic, warranty, and aftersales process guidance.

What You Will Do

Technical Support & Diagnostics

• Provide expert technical assistance to retailers and workshops via different channels (including ticketing system, chat and phone).
• Support technicians with diagnostics, root‑cause analysis, and repair instructions across various vehicle systems, including EV and HV technologies.
• Analyze technical inquiries, identify key issues, and guide retailers through effective solutions.
• Collaborate with dealer technicians, field engineers, and internal teams to resolve complex cases.
• Conduct occasional vehicle testing or coordinate field engineer visits when required.

Aftersales & Warranty Support

• Assess and follow up on warranty claims, pre‑authorizations, and non‑warranty cases.
• Ensure accurate documentation and compliance with OEM warranty and policy processes.
• Support retailers with aftersales procedures, workshop processes, and system navigation.

Systems & Process Support

• Provide guidance on aftersales systems, user access, and system functionalities.
• Troubleshoot system issues and escalate to IT support when needed.
• Maintain accurate case documentation in internal systems.
• Participate in training sessions and continuous knowledge exchange.

 

What We Offer

• Opportunity to work with major global automotive OEMs.
• Competitive salary and bonus package.
• Access to private healthcare services through our contracted provider.
• Hybrid working model with home‑office days.
• Regular training and global career development opportunities.
• A modern office in Budapest (Dorottya Udvar).
• A diverse, supportive, and professional team environment.
• Regular social events and a relaxed, collaborative workplace culture.

What You Bring

Experience & Technical Skills

• 3–5+ years of automotive experience, ideally in a dealership, workshop, or manufacturer environment.
• Degree in vehicle or mechanical engineering, or a certified automotive mechanic qualification
• Strong diagnostic and mechanical knowledge; EV/HV certification (e.g., DGUV L2+, IMI Level 4) is a strong advantage.
• Experience with OEM diagnostic tools and technical documentation.
• Confidence in technical concern resolution and warranty procedures.
• Analytical mindset with strong problem‑solving skills.

Education

• Degree in automotive technology, engineering, or a related technical field (or equivalent practical experience).

Languages

• Fluency in English
• Plus one of the following languages: Hungarian, German, French, Dutch, Italian, Spanish, Portuguese or Swedish.
• Strong written and verbal communication skills.

Personal Attributes

• Customer‑focused, proactive, and solution‑oriented.
• Able to work independently with strong organizational and time‑management skills.
• High attention to detail, integrity, and professionalism.
• Comfortable working in a fast‑paced, international environment.

With over 5,000 employees based in more than 80 countries across the globe, our teams provide industry leading expertise that spans: 

• Consumer Engagement 

• Parts, Accessories & Service Performance 

• Actionable Insights 

• Repair Optimization & Compliance 

• Learning Solutions 

• Distribution & Sales Performance 

Our proven track record means that we now partner with almost every car manufacturer on the market. 

The MSX Purpose 

To empower Movers and Makers to thrive in our ever-changing world 

The MSX Mission 

To harness our expertise in mobility, the creativity of our global teams, and the power of technology, to craft tailored, sustainable and innovative solutions. 

The MSX Vision 

To be the clients’ first choice, recognized for our operational excellence and commitment to driving change and innovation in the mobility industry.

MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.