Automotive Service BDC Representative

We are seeking a motivated and customer-focused Service BDC Representative to join our automotive dealership’s service department. This role is critical to delivering an exceptional customer experience by managing inbound and outbound communications, scheduling service appointments, and supporting service department growth. If you are organized, professional, and thrive in a fast-paced environment, we want to hear from you.

Key Responsibilities:

● Answer inbound phone calls, texts, emails, and online service inquiries promptly and professionally

● Schedule, confirm, and manage service appointments for customers

● Make outbound follow-up calls for:

          ○ Missed appointments (no-shows)

          ○ Maintenance reminders

          ○ Recall and campaign outreach

         ○ Declined service follow-ups

● Accurately document all customer interactions in the CRM and DMS

● Verify customer and vehicle information (contact details, VIN, mileage, concerns)

● Coordinate closely with service advisors and management to maximize shop capacity

● Set clear expectations with customers regarding appointment times and service processes

● Maintain high standards for call quality, response time, and customer satisfaction

● Meet or exceed daily and monthly performance goals (calls, appointments set/shown, follow-ups)

● Maintain compliance with dealership policies and customer privacy standards

Qualifications:

● Previous BDC, call center, customer service, or automotive experience preferred

● Strong phone presence with excellent verbal and written communication skills

● Ability to handle high call volume in a fast-paced environment

● Comfortable using CRM systems, scheduling software, and basic computer applications

● Professional, dependable, and detail-oriented

● Strong organizational and time-management skills

● Automotive dealership experience is a plus, but not required

What We Offer:

● Starting pay of $18.00 per hour

● Performance-based bonus opportunities

● Paid training

● Medical, dental, and vision benefits

● Paid time off and holidays

● 401(k) or retirement plan

● Growth opportunities within the dealership

● A professional, team-oriented work environment

Schedule:

Full-time position

● Daytime and rotating Saturday hours may be required

Who We Are:

Our Heritage: At Huntington Jeep Chrysler Dodge Ram, we proudly stand as one of the most enduring Jeep dealerships on Long Island, with a remarkable history spanning over 75 years. Huntington Hyundai & Genesis proudly stands as the original Hyundai dealership in New York. Our history dates back to the inception of the Hyundai brand in the United States. Over the years, we have played a pivotal role in selling and servicing Jeep, Chrysler, Dodge, Ram, Hyundai and Genesis vehicles to the local community and helping them experience the exceptional quality, innovation, and value that the manufacturers have to offer.

Family Owned and Operated: We take immense pride in being a family-owned and operated dealership. This distinction sets us apart from many others in our industry. As a family business, we infuse our operations with a personal touch, dedication, and commitment to excellence that can only come from a close-knit team. Our family values extend to how we interact with our customers, treating them not just as clients but as part of our extended family

Rooted in Huntington and Beyond: Our roots run deep in Huntington and the surrounding areas. We have cultivated long-lasting ties to this community, fostering trust and rapport with our customers over the years.