Automotive Service Advisor
Confidential
Posted: March 7, 2026
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Quick Summary
Serves as the primary point of contact between customers and the service department. Must be able to handle assertive customer interactions while maintaining professionalism. Requires a strong conflict-management skillset.
Required Skills
Job Description
Position Overview
We are seeking a motivated and resilient Service Advisor to join our Buy Here Pay Here (BHPH) dealership team. This role serves as the primary point of contact between customers and our service department. The ideal candidate understands the importance of customer communication, organization, and accountability while maintaining professionalism in sometimes challenging situations.
This position requires thick skin, patience, and strong conflict-management skills. Customer interactions may occasionally be tense or unpleasant, and the ability to remain calm, professional, and solution-focused is essential.
What does an Auto Service Advisor Do?
Schedule service appointments
Write up vehicle problems accurately
Build repair estimates
Check on progress of repair throughout the day
Contact customer regarding status of repairs
Review repair orders to ensure that work is completed
Invoice repair orders
Explain completed work charges to customers
Maintain high customer service/satisfaction standards
Handle telephone inquiries regarding appointments and work in progress
Coordinate with management to assign work
Test drive vehicles
Process new inventory deliveries
Maintain Service Center appearance
Qualifications:
Must be at least 21 years old
Valid drivers's license required
Must have excellent computer skills
Must be able to write clear and precise repair instructions
Knowledge of automotive maintenance/repairs
Great Phone Skills
Excellent verbal, written and organizational skills
Continuous communication on jobs throughout the day
Eagerness to be a team player
Why work for Sullivan Motors?
Competitive pay based on experience
Sick/Vacation & Holiday Time
401K retirement match! (up to 3.5%)
Uniforms and clothing allowance
Growing family oriented company
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age or disability. We are committed to a drug-free workplace. All qualified applicants are subject to background and drug screening prior to employment.