Automotive Service Advisor

About Us:

At SuperTech Auto Repair, we’re more than just an automotive service provider — we’re a team committed to excellence, innovation, and outstanding customer care. As we continue to grow, we’re looking for a sales-driven, customer-focused Service Advisor to join our team and help deliver the best automotive service experience in the industry.

Position Overview:

The Service Advisor is the front line of our customer experience, responsible for building relationships, maximizing sales opportunities, and ensuring every customer leaves satisfied. We're looking for someone who is energetic, organized, and passionate about both customer service and sales success.

This role demands a high level of communication, attention to detail, and the ability to work effectively in a fast-paced, team environment.

Key Responsibilities:

Greet customers warmly, build trust, and assess their vehicle service needs.

Recommend additional services based on inspections and maintenance needs to maximize sales opportunities.

Communicate clearly and professionally with customers throughout the service process.

Prepare accurate service estimates and work orders.

Coordinate workflow between customers, technicians, and parts staff to ensure efficient service delivery.

Follow up with customers on approvals, service status updates, and post-service satisfaction.

Maintain high standards of organization, accuracy, and professionalism.

Help drive shop performance KPIs including car count, ARO (average repair order), and closing ratio.

Qualifications:

Previous experience as a Service Advisor, Customer Service Representative, or Sales Consultant in the automotive industry (preferred).

Strong sales skills and customer service focus.

Excellent communication and problem-solving abilities.

Ability to work in a fast-paced, team-oriented environment.

Highly organized with a strong attention to detail.

Familiarity with automotive repair processes and service management software (an asset).

What We Offer:

Competitive base salary plus commission/bonus opportunities.

Career growth opportunities within a rapidly expanding company.

Comprehensive benefits package, including health, dental, and vision insurance.

Ongoing training and professional development support.

A positive, high-energy work environment where your contribution is valued.

Ready to Accelerate Your Career?

If you’re a motivated, customer-focused professional who thrives in a sales-driven environment, we want to hear from you!

Apply today to join SuperTech Auto and help drive the future of automotive service excellence.

Job Types: Full-time, Permanent

Benefits:

Dental care

Extended health care

Vision care

Experience:

Automotive Service Advisor: 4 years (preferred)