Automotive Service Advisor - Lake City Toyota

Confidential

Lake City, Florida permanent

Posted: May 11, 2026

Job Description

Job Description:
Acts as a liaison between customers and service department by communicating with customers regarding vehicle concerns, pricing, repair timeline, and expressing customers concerns to the service department.

Job Responsibilities

Initiates automotive services and repairs by:

Recording performance problems and services requested

Verifying warranty and service contract coverage

Developing estimates

Writing repair orders

Maintaining customer rapport and service records

Ascertains automotive problems and services by:

Listening to the customer's description of symptoms

Clarifying issues

Conducting inspections and test drives

Checking vehicle maintenance records and service schedules

Develops estimates by costing:

Materials

Supplies

Labor

Calculates customer's payment, including deductibles

Prepares repair orders (RO) by:

Describing symptoms, problems, and causes

Outlining required repairs and services

Obtains approval signatures and enters RO into service database

Coordinates with customer, insurance, manufacturer, and aftermarket warranties for pricing and approval

Maintains customer rapport by:

Explaining estimates and return timelines

Obtaining customer approvals

Providing and obtaining contact numbers

Addressing questions and concerns

Arranging towing and alternate transportation

Maintains automotive records by recording problems and corrective actions

Keeps knowledge current by:

Participating in educational opportunities

Reading manufacturer publications

Maintaining all manufacturer and compliance certifications

Enhances organizational reputation by:

Taking ownership of new and unique requests

Exploring ways to add value to job accomplishments

Maintains customer satisfaction index (CXI) above district/region standards

Preferred Skills

Strong customer service orientation

Effective problem solving

Focus on quality and accuracy

High productivity and efficiency

Experience preparing quotes

Solid product knowledge

Proficiency with computers and point-of-sale systems

Comfort with multi-platform communication (phone, text, email, video)

Active listening and accurate documentation of verbal concerns

Clear and concise communication skills

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