Automation & Digitalization Services Supervisor

At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people’s lives. Our promise to our associates is rock-solid: we grow together, we enjoy our work, and we inspire each other. Join in

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Established in 1985 as a monitoring center and provider of communication services, Bosch Service Solutions Inc. today ranks among the leading international providers of Business Process Outsourcing services. Employing more than 4,000 associates in Europe, Asia and South America, Bosch Service Solutions Inc. provides and optimizes business processes for our customers.

Automation Project Coordination & Management

• Oversees and coordinates end-to-end automation projects from intake to deployment
• Ensures project plans, timelines, dependencies, and deliverables are clearly defined and tracked Monitor project progress, risks, and issues; drive mitigation and timely resolution
• Ensures alignment between business requirements, technical delivery, and client expectations

Team Supervision & Resource Management

• Supervises Automation Project Coordinators and junior automation resources
• Assign tasks, balance workloads, and ensure efficient utilization of team capacity
• Provides guidance, coaching, and performance feedback to team members

Client & Stakeholder Management

• Act as primary operational contact for clients on automation projects and services
• Lead regular status meetings, steering updates, and issue discussions
• Manages scope, change requests, and expectations in collaboration with senior stakeholders

Automation Delivery Oversight

• Ensures adherence to delivery standards, governance, and best practices across automation platforms
• Coordinates with developers, platform owners, and IT teams to ensure solution stability
• Support go-live, hypercare, and post-deployment stabilization activities

Sales & Demand Support

• Supports pre-sales and demand discussions by providing effort estimates, timelines, and delivery inputs
• Assists in identifying automation opportunities within existing and new client engagements Provide capacity planning and delivery feasibility inputs to account and sales teams

Governance, Reporting & Quality

• Tracks delivery KPIs, SLAs, utilization, and service performance
• Prepares consolidated delivery and operations reports for management and clients
• Ensures project documentation, runbooks, and knowledge artifacts are maintained

Continuous Improvement

• Identifies opportunities to improve automation delivery efficiency and project execution
• Supports standardization of templates, tools, and project management practices
• Contributes to the automation roadmap and service enhancement initiatives

• Bachelor’s degree in Information Technology, Computer Science, Engineering, Business, or a related field
• Equivalent professional experience in automation or IT service delivery may be considered in lieu of formal education
• 2-3 years of experience in automation delivery, IT project coordination, or managed services
• Prior experience supervising or coordinating junior team members or project coordinators
• Exposure to client-facing roles, including status reporting, requirement discussions, and issue management
• Experience supporting multiple automation initiatives or workstreams in parallel
• Understanding of automation lifecycle including intake, design, development, testing, deployment, and support
• Familiarity with project management and delivery methodologies (Agile, Scrum, or Waterfall)
• Strong coordination and project tracking skills with the ability to manage timelines, dependencies, and risks
• Experience supporting pre-sales activities such as solution scoping, proposal inputs, or effort estimation is an advantage
• Understanding of commercial delivery models and client engagement structures is preferred Strong verbal and written communication skills for client and stakeholder engagement

Kindly attach your resume in your application. Only shortlisted candidates will be contacted via email.