AutoCAD and Systems Support Engineer

WhiteWater makes products, but we are a service business at our heart, which means we are a people business. In this way, we excel and create value for our clients by listening to their needs, collaborating to develop solutions, problem-solving and attending to the details. Our culture, as you would expect, reflects these traits. We are a diverse group of experts, from creative designers to talented engineers. Whatever expertise we bring from all over the world, we listen and learn from each other because we are aligned with a clearly understood purpose. Together, we create fun for families globally.

Position: AutoCAD and Systems Support Engineer

Shift: Permanent, Full-Time 
Department: Information Technology

Location: Richmond, BC
Reports to: Systems and Software Engineer, Lead

Salary: $80,000-90,000 CAD

Purpose

The IT Engineering Systems Team’s mandate is to develop and implement structured but flexible processes and software solutions to support a wide variety of multidisciplinary engineering, design, drafting, data, and configuration management problems associated with waterpark design and manufacturing. These solutions bring a high degree of visibility, accountability, and control to corporate engineering and its integration with manufacturing and business processes.

The AutoCAD and Systems Support Engineer is responsible for capturing and understanding customer requirements and translating them into tangible, practical software and processes. Developing, testing, documenting, deploying, and supporting these custom applications and associated databases is a key job function. The engineer’s knowledge of AutoCAD modelling and drafting, corporate processes, and information systems makes them an important contributor and advisor to the user community and IT Management.

Essential Responsibilities

· Develop, modernize, and maintain custom AutoCAD tools, plugins, and automation scripts using C#, .NET/WPF/MVVM.

· Design and administer SQL databases, develop efficient queries, stored procedures, and functions for data retrieval and management applications.

· Become a subject-matter expert in AutoCAD and custom engineering applications to support users effectively.

· Collaborate with pre-contract and engineering teams to design and optimize data workflows and system integrations.

· Lead upgrades, patches, and system improvements with a focus on stability, scalability, and user impact.

· Create and maintain clear, comprehensive user-facing application and system configuration documentation.

· Participate in code reviews, follow established development standards, and contribute to continuous improvement of engineering systems.

· Define and align goals with departmental goals then ensure performance feedback is completed through performance reviews.

· Execute responsibilities in a safe, professional manner in accordance with the law and accepted ethical standards.

· Respect for people through positive communication, consideration, and cooperation.

Required Qualifications

· Must be legally allowed to work in Canada.

· Completion of an engineering degree from a recognized university.

· Eligible for registration as an EIT or P.Eng. with EGBC

· 4 years of experience in a relevant position.

· Experience developing software tools using C#/VB, .NET/WPF/MVVM, and SQL.

· Hands‑on experience with AutoCAD, including customization and automation.

· Knowledge of the principles, theories, concepts and practices of system engineering, including the application of principles related to requirements definition, design, testing/review and project management.

Preferred Qualifications

· Familiarity with software development lifecycle, git source control concepts, project management methodologies and technical documentation (preferably with the use of Atlassian’s JIRA, Confluence, & BitBucket)

· Ability to leverage a range of software APIs with a focus on CAD software, PDM\PLM systems (SW PDM and DBWorks), as well as MS Office, Adobe CC, and DevExpress.

· Experience supporting or integrating PLM, ERP, or BIM systems.

Competencies and Skills:

· Strong analytical and problem-solving abilities with a focus on root-cause analysis.

· High attention to detail and commitment to quality.

· Ability to manage priorities, make informed decisions, and work with minimal supervision.

· Effective communicator who can collaborate across disciplines and influence stakeholders.

· Proactive, innovative, and eager to improve systems, processes, and user experience.

WHITEWATER COMPETENCIES

•Accountability – We do what we say

•Collaboration – We work well together

•Customer Focus – We know and respond to our customers

•Communication – We listen to and understand each other

•Authenticity – We are honest and trust each other

•Resilience – We deal effectively with pressure, are persistent and optimistic

•Flexibility & Adaptability – We are willing and able to respond to changing circumstances.