Authorizations CSR for US Healthcare - ISTA Solutions

ISTA Personnel Solutions

Mandaluyong, Metro Manila, Philippines permanent

Posted: February 14, 2025

Required Skills

Job Description

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Authorizations Specialist to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

Job Description:

• Provides customer support through different communication channels (Phone, email, chat).

• Resolve issues & accommodate customer inquiries to ensure satisfaction with products or services.

• Collaborate with colleagues and different departments to resolve complex issues

• Maintain accurate records on customer interactions, transaction, feedback, etc.

Requirements:
• At least 6 months BPO experience handling a Healthcare Account
• Familiar with US Healthcare Insurance
• Knowledge with Authorizations
• Good verbal & written English skills
• Ability to display empathy and patience in addressing customer concerns
• Strong problem-solving skills
• Adaptability to a changing work environment
• Ability to remain calm under pressure
• Proficiency in using computer systems & relevant software
• Willing to work onsite in Buendia, Makati or Shaw Blvd, Mandaluyong
• Amenable working night shift

Benefits:
What can we offer you?

• Competitive salary and benefits
• Health Insurance with free dependents*
• 10%-night differential
• Attendance Bonus
• Paid time off
• Convertible to cash leave credits
• Performance Appraisal
• Work-life balance
• A focus on growing your career path with us
• We encourage you to follow your passions and learn new skills

Our commitment to you

• Strong culture and values-driven leadership
• We create opportunities for you to learn and grow at any stage of your career
• Continuous learning and innovation
• We foster an all inclusive environment where everyone thrives

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