Authorization Verification Specialist

This a Philippine-based position;NOT a US based position.

DISCLOSURES

The specific statements shown in each section of this job description are not intended to be all-inclusive. They represent typical elements and criteria considered necessary to perform the job successfully. The job’s responsibilities/tasks may be modified and/or expanded over time. Company will inform the personnel member when changes in the respective job description are made.

ABOUT FREEDOM HEALTH SYSTEMS, LLC

Freedom Health Systems, LLC. is a mission-driven healthcare advisory and management consulting firm that partners with behavioral health and human services organizations to improve access, equity, and operational excellence. We specialize in guiding providers through program development, accreditation, compliance, and clinical best practices—empowering them to deliver high-quality, person-centered care to their communities.

While we do not provide direct healthcare services, Freedom Health Systems plays a vital role behind the scenes by strengthening organizational infrastructure, supporting service expansion, and helping our partners lead with innovation and integrity. Our expertise spans a wide range of operational services, including revenue cycle management, prior authorization, virtual front office support, medical billing and coding, human resources, and compliance consulting.

At Freedom Health Systems, we are deeply committed to breaking down barriers in the behavioral health space, with a particular focus on serving marginalized and underserved populations. Our team fosters a collaborative, forward-thinking work environment where every employee contributes to advancing impactful, community-based care.

COMPANY WEBSITE: https://freedomhs.org 

COMPANY PHONE NUMBER:  667-239-9572

HUMAN RESOURCES DEPARTMENT PHONE NUMBER:  667-239-9572 EXT 10

HUMAN RESOURCES DEPARTMENT EMAIL ADDRESS:  [email protected] 

POSITION TITLE: Authorization Verification Specialist

ALTERNATE TITLE(S): Scheduling Compliance Coordinator, Intake & Verification Analyst

COMPANY: Freedom Health Systems, LLC. (in support of all customer companies under contract)

DIVISION: Operations

DEPARTMENT: Scheduling

UNIT: n/a

BENEFITS PACKAGE: Ineligible

WORK SCHEDULE: Monday – Thursday, 7:00 AM EST – 6:00 PM EST

ACCOUNTABLE TO: Scheduling Department Supervisor (Chief Operations Officer in the absence of the Scheduling Department Supervisor)

ACCOUNTABLE FOR: Verifying that all active clients have current, valid authorizations for required services in compliance with payer rules, program category types, internal policies, and state regulations; supporting the integrity of client records and the discharge process across programs.

CLASSIFICATION: W8BEN

COMPENSATION RANGE: $7 per hour

ANTICIPATED TRAVEL: none

SUMMARY OF POSITION RESPONSIBILITIES

The Authorization Verification Specialist is responsible for ensuring that all clients across programs have active managed care authorizations for applicable services. This role includes daily verification of authorizations, tracking of new intakes and discharges, and monitoring documentation across systems to prevent billing gaps and service interruptions. The specialist works closely with the Prior Authorization and Revenue Cycle departments to ensure compliance, minimize delays, and maintain up-to-date records for ongoing care delivery.

SCHEDULED DUTIES AND RESPONSIBILITIES

Maintain accurate records confirming that all active clients have managed care authorizations appropriate to their category type and service level

Verify that authorizations are obtained 5–7 days prior to scheduled appointments

Notify the Prior Authorization Department of expired authorizations requiring re-obtainment

Monitor authorization status and provide timely updates to stakeholders across departments

Track discharged clients and confirm that a discharge summary is completed in ICANotes and a discharge ticket is created in the ticketing system

Remove discharged clients from clinical schedules once documentation is completed

Perform daily authorization verification for the upcoming week, addressing backlog as needed

Conduct weekly Medicaid authorization audits to ensure accuracy and compliance

Send daily updates to the Prior Authorization Department identifying clients requiring updated authorizations

Generate and distribute weekly and monthly reports summarizing clients lacking authorization

Manage and monitor the discharge process for clients continuing as community participants

Conduct outbound calls to Discharged Category A clients to confirm continued interest in services

Delete future appointments for discharged clients once discharge documentation is finalized

Monitor and track uninsured clients to ensure timely follow-up or status updates

Manage the New Intake Client Log, ensuring accurate time stamps and up-to-date information

UNSCHEDULED DUTIES AND RESPONSIBILITIES

Assist supervisor with work-related tasks as requested, taking initiative when appropriate

Ensure compliance with company policies and regulatory standards (e.g., COMAR, CARF, CSA)

Support internal audits, quality assurance, and performance improvement initiatives

Participate in safety drills, staff trainings, and compliance meetings as needed

Maintain confidentiality of sensitive client information at all times

Contribute to process improvements that enhance authorization turnaround and service coordination

Cross-reference appointments with insurance authorizations, service caps, and referral requirements

Resolve authorization-related scheduling discrepancies prior to the date of service

Collaborate with scheduling, intake, and clinical teams to validate and correct appointment data

Track authorization-related errors and contribute to trend analysis and QA reporting

Ensure that all scheduled services meet payer compliance, including Medicaid, Medicare, and private payor rules

Maintain and update real-time authorization dashboards, logs, and reports

Support onboarding and training for new staff on authorization protocols and verification processes

PHYSICAL DEMANDS

Prolonged periods sitting at a desk and working on a computer

Frequent meetings via video or phone; occasional in-person site visits

WORKING CONDITIONS

Remote

Fast-paced, deadline-driven environment with collaborative teams

COMPETENCIES AND SKILLS

Strong understanding of healthcare authorization processes and payer requirements

Familiarity with Medicaid, Medicare, and commercial insurance guidelines

Excellent attention to detail, follow-through, and documentation accuracy

Strong written and verbal communication skills

Ability to manage time, prioritize tasks, and meet authorization deadlines

Proficiency in EHR systems, Excel, and internal tracking databases

Team player with a collaborative, problem-solving approach

LEVEL OF EDUCATION / TRAINING / QUALIFICATIONS

High school diploma or GED required; Associate’s or Bachelor’s degree preferred

Minimum 1–2 years of experience in healthcare authorization, billing, or administrative support

Experience in behavioral health or community-based outpatient programs strongly preferred

Must pass a background check and reference screening

Working knowledge of HIPAA, patient confidentiality, and healthcare documentation best practices