Audit Support Specialist

Zelh is a fast-growing, passionate outsourcing company.

Our mission is to be the most reliable company by offering and maintaining consistently high-quality services.

We achieve the mission by fostering long-term relationships with customers, employees, and vendors. Personal attention, timely communication, and respect for all people are the basis of our business philosophy!

The Audit Support Specialist plays a critical role in ensuring accuracy, compliance, and financial integrity within Our client’s

3TS brokerage division. This role is responsible for auditing freight bills, validating carrier invoices against client contracts

and shipment data, and supporting the resolution of billing discrepancies. By maintaining precise financial controls and

partnering with operations, carriers, and clients, the Audit Support Specialist contributes to both margin protection and

process improvement initiatives.

Key Responsibilities:

Audit & Financial Accuracy

•Audit freight bills and carrier invoices for accuracy against contracts, routing guides, and shipment execution data.

•Validate rating structures (tariffs, discounts, accessorials, fuel surcharges) and ensure billing compliance.

•Identify discrepancies or cost leakage and escalate issues to the Process Improvement Supervisor for resolution.

•Support margin protection by ensuring accurate buy vs. sell alignment across shipments.

Process & Compliance Support

•Maintain documentation and audit trails in compliance with financial controls and client requirements.

•Support internal controls to ensure regulatory compliance (e.g., SOX, client-specific audit requirements).

•Partner with the Process Improvement Supervisor to identify recurring billing errors and contribute to corrective action plans.

•Ensure SOPs, work instructions, and business rules are followed consistently in day-to-day auditing activities.

Operational Collaboration

•Collaborate with LTL and TL Operations teams to validate shipment data and resolve rating issues.

•Partner with Carrier Procurement and Client Success teams to align contract terms and billing expectations.

•Provide feedback to the Process Improvement team regarding systemic gaps or opportunities for automation.

•Participate in cross-functional workstreams focused on reducing cost leakage and improving billing accuracy.

Reporting & Continuous Improvement

•Prepare audit reports and summarize findings for review with the Process Improvement Supervisor.

•Contribute to KPI tracking related to audit accuracy, recovery of overcharges, and issue resolution timelines.

•Assist with process improvement initiatives including system enhancements, automation tools, and reporting dashboards.

•Support special projects such as client audits, system migrations, or carrier contract realignments.

Required Skills & Experience

•Associate or Bachelor’s degree in Accounting, Finance, Business, or Supply Chain preferred; equivalent work

experience accepted.

•1–3 years of experience in logistics, audit, billing, or financial operations.

•Strong understanding of freight rating, contracts, and common accessorial charges (LTL experience preferred)

Working conditions:
Work schedule: Mon-Fri 8 am - 5 pm EST

• Competitive Salary in USD

• Office mode of work in Belgrade, Serbia

• 10+ business days of paid time off

• Team building and corporate events

• Equipment provided

• A supportive team