Audit Support Coordinator

Job Title: Audit Support Coordinator

Department: Billing
Reports To: Accounts Payable Manager
Location: Chattanooga, TN (In Office)

Position Overview

KCH Transportation is seeking a highly organized and detail-oriented Audit Support Coordinator to support critical billing and carrier payment operations. This multi-functional role serves as a central point of coordination for billing requests, carrier pay inquiries, Quick Pay processing, and international (Mexico) shipment billing.

The ideal candidate thrives in a fast-paced environment, manages multiple priorities with confidence, and communicates clearly with both internal teams and external partners to ensure timely, accurate processing.

Key Responsibilities

Billing Request Management

Manage and prioritize the Billing Request inbox on a daily basis

Review, validate, and process billing requests with accuracy and efficiency

Complete billing updates and corrections within established service timelines

Collaborate with internal teams to resolve discrepancies and obtain missing documentation

Maintain accurate records while ensuring compliance with billing policies and procedures

Carrier Pay & Payment Support

Respond to carrier payment inquiries in a timely, professional manner

Research payment discrepancies and partner with Accounting/AP to resolve issues

Communicate clear, accurate payment status updates to carriers

Escalate complex or unresolved issues when appropriate

Quick Pay Oversight

Monitor and manage the Quick Pay inbox in accordance with company guidelines

Verify eligibility and required documentation prior to approval

Ensure Quick Pay requests are processed accurately and within required service levels

Identify trends, discrepancies, or policy concerns and escalate as needed

International (Mexico) Shipment Processing

Audit and process Mexico shipments to ensure billing accuracy and compliance

Review cross-border documentation for completeness prior to billing and payment

Partner with internal teams to resolve international shipment discrepancies

Ensure adherence to international billing and documentation standards

Core Competencies

Strong written and verbal communication skills

Exceptional attention to detail and accuracy

Ability to manage multiple priorities and deadlines

Proficiency in Microsoft Office

Strong problem-solving and escalation skills

Adaptability in a fast-paced, cross-functional environment

Organization, follow-through, and accountability

Initiative and willingness to learn

Qualifications

High school diploma or equivalent required

Associate’s or Bachelor’s degree in Business, Accounting, Logistics, or a related field preferred

1–2 years of experience in logistics, billing, or administrative support

Experience with transportation billing and Quick Pay processes strongly preferred

Benefits & Perks

Competitive pay based on experience

Medical, dental, and vision insurance

401(k) with company match

Paid time off (PTO), including vacation and paid holidays