Audiology Assistant - Full time Days

At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better health care, no matter where you work within the Northwestern Medicine system. We pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, our goal is to take care of our employees. Ready to join our quest for better?

The Audiology Assistant reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.

Responsibilities

• Maintain hearing aid inventory and supplies.
• Prepares equipment for audiological testing.
• Provides instruction to patients on hearing aid use, care, and troubleshooting.
• Performs basic hearing aid checks and cleanings.
• Assists Audiologists with hearing aid fittings, maintenance, patient education, and administrative work.
• Fit, program, and adjust hearing aids for optimal performance.
• Participates with other team members in patient care planning through verbal and written communications.
• Provides clear, concise, and timely patient care/medical documentation per departmental standards.
• Assist with insurance verification and billing processes.
• Participates in patient planning to facilitate the continuity of patient care.
• Participates in ongoing training and professional development.
• Promotes and maintains professional working relationship with interdisciplinary team.
• Adheres to the Hospital and departmental policies and procedures

Required:

• High school diploma or GED.
• Current Hearing Instrument Dispenser license from the Illinois Department of Public Health (IDPH)
• Knowledge of hearing aid technology and troubleshooting.
• Minimum one (1) year of previous experience working as an Audiology Assistant or Hearing AidDispenser role in healthcare or retail setting
• Familiarity with EPIC
• CPR-BLS certification through American Heart Association (AHA)
• Proficient in Audiology software applications.

Preferred:

• Two years (2) experience working in an Audiology Assistant or Hearing Aid Dispenser role

COMPETENCIES/PERFORMANCE EXPECTATIONS

• Please refer to NMHC Performance Standard Competencies.
• Excellent communication and interpersonal skills.
• Ability to multitask and work in a fast-paced environment.
• Ability to operate hearing aid programming software and diagnostic equipment.

Northwestern Medicine is an equal opportunity employer (disability, VETS) and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.

Background Check

Northwestern Medicine conducts a background check that includes criminal history on newly hired team members and, at times, internal transfers. If you are offered a position with us, you will be required to complete an authorization and disclosure form that gives Northwestern Medicine permission to run the background check.  Results are evaluated on a case-by-case basis, and we follow all local, state, and federal laws, including the Illinois Health Care Worker Background Check Act.

Artificial Intelligence Disclosure

Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person. 

Benefits

We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Please visit our Benefits section to learn more.

Sign-on Bonus Eligibility: Internal employees and rehires who left Northwestern Medicine within 1 year are not eligible for the sign on bonus. Exception: New graduate internal employees seeking their first licensed clinical position at NM may be eligible depending upon the job family. 

Northwestern Medicine is an equal opportunity employer (disability, VETS) and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.

Background Check

Northwestern Medicine conducts a background check that includes criminal history on newly hired team members and, at times, internal transfers. If you are offered a position with us, you will be required to complete an authorization and disclosure form that gives Northwestern Medicine permission to run the background check.  Results are evaluated on a case-by-case basis, and we follow all local, state, and federal laws, including the Illinois Health Care Worker Background Check Act.

Artificial Intelligence Disclosure

Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person. 

Benefits

We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Please visit our Benefits section to learn more.

Sign-on Bonus Eligibility: Internal employees and rehires who left Northwestern Medicine within 1 year are not eligible for the sign on bonus. Exception: New graduate internal employees seeking their first licensed clinical position at NM may be eligible depending upon the job family.