Audio Visual Associate

Williams Lea by RRD is a global business support services company with a strong legacy—over 200 years of experience delivering world-class business solutions. We specialize in delivering skilled administrative support, document production, presentation design, and marketing and communications services to leading companies around the world—especially within legal, financial, and professional services industries.

We’re a people-powered organization. With a presence in North America, the UK, Europe, and Asia Pacific, we have thousands of employees globally, all working together to help our clients operate more efficiently and effectively. Whether it’s supporting law firms with critical document production or helping financial institutions manage high-volume print and digital communications, we’re the behind-the-scenes team making everything run smoothly

The Audio-Visual Associate is a member of the on-site Williams Lea team delivering exceptional customer service at our client locations.

The rate of pay for this role at the noted RRD location is $24/ hour. Typically, roles follow step progressions to a target rate or set increments over time. Depending on the role, in addition to the hourly rate of pay, the total compensation package may also include overtime, shift differential, call-in, and/or stand-by pay. RRD’s benefit offerings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance and employer/partner discounts.

Shift: M-F, 8:00am to 5:00pm

Responsibilities include setting up and breaking down meeting conferencing equipment: laptops, projectors, telephones, star phones, plasma screens and other media equipment.

• Immediately escalate operational problems or issues to Supervisor or Manager.
• Handle client concerns and be able to problem-solve resolutions in accordance with policies and procedures.
• Intake jobs by being able to interpret and understand all manners of client request, and coordinate workflow within
• the team, prioritizing jobs and delegating duties to associates.
• Conduct and oversee quality assurance process to maintain efficient workflow and assure client satisfaction.  
• Monitor workflow to ensure jobs are completed efficiently, accurately and within deadlines.
• Assess incoming requests selecting the best equipment and/or resources for successful completion
• Maintain all logs and reporting documentation as required.
• Additional duties may include client or manager requests, such as setting-up conference rooms with audio/visual
• equipment and/or furniture configuration, mail and messenger services, food and beverage services, assist with
• reception coverage, manage multiple phone lines and/or visitor check-in, support large or complex projects,
• immediate client requests, etc.
• Utilize appropriate logs for all office services work.
• Ensure that job tickets are properly filled out before beginning work.
• Meet contracted deadlines for accepting, completing, and delivering all work.
• Troubleshoot basic equipment problems.
• Be able to lift up to 50 lbs. on a regular basis
• Prioritize workflow.
• Answer telephone, emails, and place service calls when needed.
• Interact with clients in person, over the phone or electronically.
• Adhere to Williams Lea policies in addition to client site policies.

Job qualifications 

• High school diploma or equivalent. 

• Minimum 2-3 years audio visual services experience preferably in a legal, banking or large corporate environment 

• Minimum 2-3 years of experience working with and troubleshooting audio and video equipment  

• Ability to work in a fast-paced team environment  

• Ability to prioritize work to balance multiple projects and deadlines  

• Excellent verbal and written communication skills.  

• Must be able to communicate and interact effectively with multi-functional and diverse backgrounds 

• Exceptional customer service skills in order to create, maintain and enhance customer relationships 

• Basic computer skills required.  

• Ability to handle sensitive and/or confidential documents and information 

• Able to make independent decisions that conform to business needs and policy 

• Good problem solving skills, with the ability and understanding of when to escalate a problem to a supervisory level. 

• Excellent communication skills, both verbal and written 

• Must be able to lift up to 50 lbs. on a regular basis.  

Who we are: In a rapidly changing world, the ability to innovate and break new ground drives progress. Williams Lea has harnessed this ability for more than 200 years.

Our 5,200+ talented employees worldwide are experts in delivering efficient business processes in complex and highly regulated environments.

We’re always progressing. Connecting technology with expertise and strong processes to transform support services. As we enter our third century, we continue helping businesses thrive in a future driven by digitization and virtualization.

It is the policy of Williams Lea to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity of expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law.

Williams Lea is a drug-free workplace and performs pre--employment substance abuse testing.

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All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.

RRD is an Equal Opportunity Employer, including disability/veterans