Associate, Workforce Planning

Maven is the world's largest virtual clinic for women and families on a mission to make healthcare work for all of us. Maven's award-winning digital programs provide clinical, emotional, and financial support all in one platform, spanning fertility & family building, maternity & newborn care, parenting & pediatrics, and menopause & midlife. More than 2,000 employers and health plans trust Maven's end-to-end platform to improve clinical outcomes, reduce healthcare costs, and provide equity in benefits programs. Recognized for innovation and industry leadership, Maven has been named to the Time 100 Most Influential Companies, CNBC Disruptor 50, Fast Company Most Innovative Companies, and FORTUNE Best Places to Work. Founded in 2014 by CEO Kate Ryder, Maven has raised more than $425 million in funding from top healthcare and technology investors including General Catalyst, Sequoia, Dragoneer Investment Group, Oak HC/FT, StepStone Group, Icon Ventures, and Lux Capital. To learn more about Maven, visit us at mavenclinic.com.

An award-winning culture working towards an important mission – Maven Clinic is a recipient of over 30 workplace and innovation awards, including:

• Fortune Change the World (2024)

• CNBC Disruptor 50 List (2022, 2023, 2024)

• Fortune Best Workplaces for Millennials (2024)

• Fortune Best Workplaces in Health Care (2024)

• TIME 100 Most Influential Companies (2023)

• Fast Company Most Innovative Companies (2020, 2023)

• Built In Best Places to Work (2023)

• Fortune Best Workplaces NY (2020, 2021, 2022, 2023, 2024)

• Great Place to Work certified (2020, 2021, 2022, 2023, 2024)

• Fast Company Best Workplaces for Innovators (2022)

• Built In LGBTQIA+ Advocacy Award (2022)

We’re looking for an Associate of Workforce Planning and Analysis to be responsible for forecasting demand, monitoring operational metrics, and optimizing staffing to ensure service level objectives are met. As a member of the Workforce Planning and Analysis team, you’ll work closely with the operations and product partners to analyze historical usage patterns and deliver staffing recommendations to meet organizational goals. You’ll own critical operational workflows, design scalable processes, and leverage data to inform decisions that optimize the Maven workforce. This role is a great fit for a team player who has exceptional attention to detail, an analytical mindset, and a collaborative spirit.

How equity and inclusion shows up for this team: It’s important that we have a culturally diverse team, as that is reflective of our diverse membership, which is something we strive to achieve.

To make our mission a reality, your skills will be accountable for:

• Organization and maintenance of workforce reporting and/or dashboards

• Execute day-to-day operational processes that ensure smooth business performance across cross-functional teams

• Develop Standard Operating Procedures to ensure processes are repeatable and scalable

• Create systems to automate the tracking and reporting of key performance metrics, leveraging AI tooling to support workflows

• Build, understand and improve complex models that help inform operational and strategic decisions for Maven’s frontline teams

• Identify opportunities to improve analytics, streamline operational processes, and execute scalable solutions

Minimum Qualifications:

• 2-3 years of experience in consulting or strategy & operations at a start-up, tech or healthcare company

• Track record managing intraday operations—monitoring real-time queues, adjusting staffing plans, communicating deviations, and executing mitigation tactics to protect SLAs

• Experience designing and maintaining WFM schedules across multiple roles/channels, including shrinkage modeling, shift bidding, PTO processes, and capacity planning inputs

• Ability to translate operational insights into system configuration recommendations, including routing logic, skill assignments, and WFM tool optimization to improve accuracy and workflow efficiency

• Experience analyzing large data sets to draw insights and inform operational decisions

• Comfortable navigating ambiguity, unknowns, and moving fast

• Exceptionally strong attention to detail

• Operational mindset with ability to build efficient, repeatable processes

• Clear verbal and written communication

• Resourceful, highly organized self-starter mentality

• Proven ability to collaborate well with others

• Willingness to roll up sleeves to directly solve problems

Preferred Qualifications:

• Experience with Looker or similar business intelligence softwares

• Understanding of database architecture

The base salary range for this role is $95,000-$105,000 per year. You will also be entitled to receive equity and benefits. Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, and skillset.

This role requires active work authorization in the US.

Maven embraces a flexible hybrid work model. Our teams primarily operate from the New York Metropolitan area, NY, and remotely via San Francisco/Bay Area, CA, Seattle, WA, Boston, MA, Chicago, IL, and Washington, D.C. For those in our New York City office, we encourage in-person collaboration by requiring team members to work onsite three days a week (Tuesday, Wednesday, Thursday). For those based in San Francisco/Bay Area, CA, Seattle, WA, Boston, MA, Chicago, IL, and Washington, D.C., we encourage in-person collaboration by requiring team members to attend quarterly Work Together Days within these cities. This policy aims to balance remote work flexibility with the benefits of face-to-face interaction.

At Maven we believe that a diverse set of backgrounds and experiences enrich our teams and allow us to achieve above and beyond our goals. If you do not have experience in all of the areas detailed above, we hope that you will share your unique background with us in your application and how it can be additive to our teams.

Benefits That Work For You

Our benefits are designed to support your health, well-being and career development, helping you thrive both personally and professionally. We remain focused on providing a competitive benefits package for our employees. On top of standards such as employer-covered health, dental, and insurance plan options, we offer an inclusive approach to benefits:

• Maven for Mavens: access to the full platform and specialists, including care for mental health, reproductive health, family planning and pediatrics.

• Whole-self care through wellness partnerships

• Hybrid work, in office meals, and work together days

• 16 weeks 100% paid parental leave and new parent stipend (for Mavens who've been with us for 1 year+)

• Annual professional development stipend and access to a personal career coach through Maven for Mavens

• 401K matching for US-based employees, with immediate vesting

These benefits are applicable to Maven Clinic Co., US-based, full-time employees only. 1099/Contract Providers are ineligible for these benefits.

Maven is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Maven is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Maven Clinic interview requests and job offers only originate from an @mavenclinic.com email address (e.g [email protected]). Maven Clinic will never ask for sensitive information to be delivered over email or phone. If you receive a scam issue or a security issue involving Maven Clinic please notify us at: [email protected]. For general and additional inquiries, please contact us at [email protected].