Associate, Volunteer Relations

About Trevor:

The Trevor Project is the leading suicide prevention and crisis intervention organization for LGBTQ+ young people. Trevor offers 24/7 crisis services, connecting highly trained counselors with LGBTQ+ young people whenever they need support. To drive prevention efforts, The Trevor Project also operates robust research, advocacy, education, and peer support programs. We’ve been saving lives every day for over 25 years.

Every day, and in every role, our staff contribute to our critical mission of ending suicide among lesbian, gay, bisexual, transgender, queer & questioning young people by embodying our values:

Heart - We care deeply and commit to do what matters

Integrity - We build trust through our words and actions

Community - Together, we are an unstoppable force for good

Belonging - We serve as allies to the mission, and to each other

Progress - We continually move onward and upward

Applicants and staff must be authorized to work for any employer in the United States. The Trevor Project will not sponsor an employment visa for this position.

Role: Associate, Volunteer Relations
Location: This role will be remote in the continental United States, Alaska, or Hawaii Reports to: Senior Manager of Volunteer and University Relations
Classification: non-exempt Full Time
Union Role? Yes
Salary Range: $30-$32 per hour

Summary:
The Volunteer Relations Associate is a crucial member of the Trevor’s Volunteer program supporting both Community and Student volunteer counselors on Trevor’s crisis services platforms including Chat/Text and Lifeline, which provide nationwide crisis intervention and suicide prevention services for LGBTQ+ youth. This role includes serving as a primary support for Trevor’s volunteers and aiding in the day-to-day operations of The Trevor Project’s volunteer program. In particular, the Volunteer Relations Associate will focus on coaching and supporting Student and/or Community volunteers, leading and completing projects pertaining to the success and impact of the volunteer program, and building relationships across the organization to better develop and support volunteers.

Roles and Responsibilities: :
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Contribute to our critical mission of ending suicide among lesbian, gay, bisexual, transgender, queer & questioning young people, while fostering an inclusive approach to your direct work and engagement with Trevor colleagues across the organization

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Continually grow your LGBTQ+ competency and awareness

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Assist the Volunteer Relations Manager in maintaining day-to-day operations of the Community and Student Volunteer programs

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Assist with external recruitment through outreach and presentations, including communication with universities and vetting applicants to Trevor’s volunteer programs.

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Lead ongoing training sessions for volunteers to ensure their continuous growth and development.

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Support the development, coaching, and management of community and student volunteers ensuring accountability and desired results.

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Provide volunteers with concise and constructive written and verbal feedback, as needed

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Support administrative processes including coordinating team meetings, handling email inboxes, letter of recommendation requests, tech requests and scheduling inquiries.

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Lead projects and initiatives that drive performance, quality and impact across the active volunteer base, including but not limited to, coaching, feedback, support and new counselor success.

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Identify areas for innovation within the team, developing and implementing plans to enact change and improve upon current systems in order to increase the number of volunteers who reach service journey milestones with the organization.

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Collaborate closely with the Continuous Quality Improvement team around approved policy changes, continuous learning, volunteer coaching and other supportive initiatives to ensure Volunteer risks and dependencies are surfaced and a seamless change management process is built and rolled out for our volunteer base.

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Demonstrate fair, ethical, and equitable business practices

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Learn eagerly, share knowledge appropriately, and improve continuously

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Demonstrate successful planning and problem-solving skills, including multitasking and working well within tight timelines

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Work, communicate, and collaborate effectively with others

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Demonstrate attention to detail and accuracy in all work

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Demonstrate a commitment to fostering and maintaining an environment of diversity, inclusion, and belonging

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Other relevant duties and responsibilities as assigned

Minimum Qualifications::
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MSW with two years of experience or LCSW,required to support Practicum students.

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Experience coordinating or leading groups of staff, volunteers, or students

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Proficiency in spoken and written English with strong communication and active listening skills

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Demonstrated knowledge and understanding of LGBTQ+ issues, including the unique challenges faced by LGBTQ+ youth

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Familiarity with crisis management and related confidentiality protocols

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Demonstrated commitment to team wellness, with a trauma-informed approach, recognizing and addressing the unique challenges and stressors that volunteers face in crisis intervention work

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Strong resilience and adaptability in handling crisis situations, with the ability to remain calm and provide effective support during challenging circumstances

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A quiet, private work environment with high-speed dedicated broadband internet access (minimum 10Mb down/5Mb up)

Why Trevor?

Join a mission-driven organization where your work makes a real impact on the lives of LGBTQ+ young people—every single day.

Outstanding benefits, including:

- Comprehensive health coverage, including plans that support various gender affirmation care needs

- Mental health resources, with access to virtual care and a variety of in and out of network options for support

- 403(b) retirement plan with a 3% employer match, vesting over three years

- Generous paid time off and company holidays to rest and recharge

- Employee Assistance Program (EAP) offering confidential emotional support, work-life solutions, financial and legal guidance, and online resources

- Remote work flexibility from anywhere in the continental U.S., Alaska, or Hawaii- with provided technology, a home office setup reimbursement, and a monthly internet reimbursement

The Trevor Project provides equal employment opportunities (EEO) to all employees and qualified applicants for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, age, disability, genetic information, veteran status, or any other status protected by applicable law or policy. The Trevor Project complies with all applicable laws regarding equal opportunity in employment.

This is a union position. The Trevor Project recently voluntarily recognized The Communications Workers of America (CWA) as the representative of certain employees for collective bargaining purposes, and this position is in the bargaining unit. The Trevor Project is currently negotiating the first collective bargaining agreement with the union that will cover the terms and conditions of employment for this position.

The Trevor Project is committed to the full inclusion of all qualified individuals. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If a reasonable accommodation is needed to participate in the job application or interview process, please submit a request here. Please do not disclose medical information in this form–this information will be viewed only by our benefits team and will remain secure. This form is only for those requiring a reasonable accommodation to participate in the job application or interview process. This form is not an application - you must still apply through The Trevor Project careers website.