Associate, Vendor Experience

DeliveryHero

Chanthabuly District, , Lao Peoples Democratic Republic permanent

Posted: February 19, 2026

Job Description

ຟູດແພນດ້າ ແມ່ນສ່ວນໜຶ່ງຂອງກຸ່ມບໍລິສັດ ເດລິເວີຣີ ຮີໂຣ, ເຊິ່ງເປັນແພລດຟອມຂົນສົ່ງທ້ອງຖິ່ນຊັ້ນນຳຂອງໂລກ. ພັນທະກິດຂອງພວກເຮົາຄືການສົ່ງມອບປະສົບການທີ່ດີເລີດ—ວ່ອງໄວ, ງ່າຍດາຍ, ແລະ ສົ່ງເຖິງປະຕູບ້ານຂອງທ່ານ. ພວກເຮົາດຳເນີນກິດຈະການຢູ່ຫຼາຍກວ່າ 70 ປະເທດທົ່ວໂລກ. ສຳນັກງານໃຫຍ່ຕັ້ງຢູ່ທີ່ເມືອງເບີລິນ, ປະເທດເຢຍລະມັນ. ເດລິເວີຣີ ຮີໂຣ ຈົດທະບຽນໃນຕະຫຼາດຫຼັກຊັບແຟງເຟີດ ຕັ້ງແຕ່ປີ 2017 ແລະ ເປັນສ່ວນໜຶ່ງຂອງດັດຊະນີຫຸ້ນ MDAX.

• Handle an average of 250 vendor-related calls per month, addressing a wide range of inquiries and concerns.
• Provide comprehensive support to all vendor-related issues, ensuring timely and effective resolution.
• Monitor, evaluate, and oversee vendor performance, identifying opportunities for improvement and ensuring compliance with service standards.
• Implement strategies and initiatives to improve Vendor Satisfaction (VSAT) and foster stronger vendor relationships.
• Coordinate with the right team/PIC to relay vendor pain points and provide timely heads-up on upcoming changes.
• Ad-hoc tasks as assigned by manager.

• Bachelor’s degree in Business Administration/English or equivalent preferred;
• Ideally 1 or 2 years of relevant working experience related to call center or customer service or
• relevant; Prior call center experience a plus, but not compulsory;
• Proficiency in Technical/System Knowledge (Workday System, G suite is a plus);
• Proactive and self-motivated individuals who thrive on meeting targets;
• Good command of Lao and English languages (spoken and written).
• Respond to all vendor-related issues within a maximum of 1-3 working days.

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