Associate Technical Writer

Our Company:

At impact.com we are passionate about our people, our technology, and are obsessed with customer success. Working together enables us to grow rapidly, win, and serve the largest brands in the world. We use cutting edge technology to solve real-world problems for our clients and continue to pull ahead of the pack as the leading SaaS platform for businesses to automate their partnerships and grow their revenue like never before. We have an entrepreneurial spirit and a culture where ambition and curiosity is rewarded. If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world, then this is the place for you!

impact.com, the world’s leading partnership management platform, is transforming the way businesses manage and optimize all types of partnerships—including traditional rewards affiliates, influencers, commerce content publishers, B2B, and more. The company’s powerful, purpose-built platform makes it easy for businesses to create, manage, and scale an ecosystem of partnerships with the brands and communities that customers trust to make purchases, get information, and entertain themselves at home, at work, or on the go. To learn more about how impact.com’s technology platform and partnerships marketplace is driving revenue growth for global enterprise brands such as Walmart, Uber, Shopify, Lenovo, L’Oreal, and Fanatics, visit www.impact.com.

Your Role at impact.com:

As part of our Product Operations team, the Associate Technical Writer will assist in delivering high-quality product documentation for our industry-leading partnership management platform. This role supports the broader organization by contributing to a comprehensive, accessible knowledge base for our fast-growing Partnership Automation SaaS tool, used by brands and enterprises worldwide.

What You'll Do:

• Work closely with the Product Enablement team to develop a strong understanding of the technical and business aspects of our products and their use cases

• Audit existing documentation to identify content that is outdated, inaccurate, or no longer useful

• Interview Subject Matter Experts (SMEs) and translate their knowledge into clear, engaging, and human-friendly help content

• Develop high-quality product documentation across formats, including tutorials, how-to guides, explanations, and technical reference materials

• Use customer feedback and Help Center metrics to inform and prioritize content development

• Partner with the Customer Success team to create thoughtful, pre-written responses and chatbot content that guides customers to the right resources

• Help increase adoption of self-service help content and reduce the need for manual support

• Collaborate with the Product Operations team to ensure help content is accurate, searchable, and consistent across multiple delivery points

What You Have:

• Currently pursuing an undergraduate Bachelor’s degree at an accredited university

• Strong written communication skills, with writing samples or a portfolio you can share

• Ability to work both independently and collaboratively, managing deadlines and expectations

• Curiosity and interest in learning new concepts, terminology, and technical topics in a fast-paced SaaS environment

• Familiarity with affiliate marketing or web technologies (HTML, CSS, JavaScript, etc.) is a plus, but not required

Benefits:

• Hybrid, Casual work environment

• Unlimited PTO policy

• Take the time off that you need. We are truly committed to a positive work-life balance, recognising that it is important to be happy and fulfilled in both

• Training & Development

• Learning the advanced partnership automation products

• Medical Aid and Provident Fund

• Group schemes with Discovery & Bonitas for medical aid

• Group scheme with Momentum for provident fund

• Restricted Stock Units

• 3-year vesting schedule pending Board approval

• Internet Allowance

• Fitness club fee reimbursements

• Technology Stipened

• Primary Caregiver Leave

• Mental Health and Wellness Benefit - Including 12 Therapy/Coaching sessions + Dependent coverage

impact.com is proud to be an equal opportunity workplace. All employees and applicants for employment shall be given fair treatment and equal employment opportunity regardless of their race, ethnicity or ancestry, color or caste, religion or belief, age, sex (including gender identity, gender reassignment, sexual orientation, pregnancy/maternity), national origin, weight, neurodivergence, disability, marital and civil partnership status, caregiving status, veteran status, genetic information, political affiliation, or other prohibited non-merit factors.